• Developed and implemented business strategy in order to influence changethrough effective relationship management across a wide network of partners• Responded to customer queries by understanding, reviewing previous query records, if any• Gathered research intel as requested and assembled, forwarded information post verifying customer’s input• Recorded customer queries by documenting their queries and their corresponding resolutions in customers accounts maintenance system

• Resolved customer concerns and issues regarding ticket bookings, flight delays, cancellations etc.• Monitored and set plans to improve team performance matrices• Documented all customer interactions and presented them in the monthly meetings• Helped improve quality of service by recommending improved processes and by identifying new product and service applications thereby increasing process efficiency

• Generated and closed leads for social media business for prospective clients• Provided demonstrations to potential clients on social media insights and how to plan their digital calendars• Analyzed and suggested improvements to clients in order to have a better digital experience for their viewers

• Developed and retain existing clients by providing superior customer service• Was responsible for operations for all company parameters such as warehousing, local distribution, air freight, sea freight and road transportation business• Tracked and updated the organization of competitor movements and emerging market trends