Research and Deployment of Multi-Tenant/Single-Tenant Telephony system on containerized environments using tools like Docker, Apache, Opensips, Nginx and PSQL in Linux based labs and on Azure Cloud PlatformTroubleshooting of issues along with software developers during and after deployments and create bugs/tickets accordingly on JiraIntegration and testing of digital channels such as Chat, WhatsApp, Facebook, etc. along with VoIP in labs and production environmentsMonitor applications and services running on production / staging environments.Designing, upgrading, and deployment of existing Telephony environmentsLoad testing of Simplex, Duplex (HA-High Availability) telephony environmentsTroubleshoot and resolve issues that arise during testing, and document them for future referencesUsing SIPP for bulk call generation, and Tarts for bulk registration of Stations and Agents LoggingFamiliarization with different Avaya applications like CMS,AES and SMGRCreation of new labs using virtualization technologies like VMware vSphereEnvironment support for providing customers with SSH access on their configuration Server UI for basic Voice network monitoringResponsible for identifying infrastructure and network requirements to cater the new telephony lab requestsDeployment of WebRTC based systemProvide Technical Project Management of new Contact Center & Telephony Projects including guidance on cross-functional projectsWorldwide Deployment and Support of Afiniti Telephony Services in multiple countries.Co-ordinate with Project Managers on updates to the projects with active deployment status and assigned resourcesProvide Standards and Guidelines for technology platforms, Business Process Automation, Enterprise SOA, and business IT AlignmentProvide guidance on cross-functional projects and facilitate decision making processAct as scrum master in different projects from end to end design, implementation and deployments

 Provide Support 24/7 of Next Generation Voice Standards and Policies Managing centralized IP-PBX, Create Ring Groups, Call forwarding and Voice mails Modifying Dial plans as per new requirements on daily basis Creating Conference bridges, pin codes for Moderators and Participant’s Design, test, and support of VOIP based services offered over various data networks Managing, Trouble shooting and operating fail over service of ACD Severs  Managing and providing support to CCM (Contact Center Manager) application, RTM (Real Time Monitoring) Provide trouble shooting for all Forwarders & ACD Severs, Gateways, Databases, CRM Services and PBX for Operations Team and escalate to other teams accordingly for any technical issues by following the Escalation Matrix Responsible for creating and modifying Inbound and Outbound Campaigns, Agent IDs, Queues, Priorities Setting up IVR, Off Hours, Music on Hold as per requirement Communicating effectively with Clients, Management and Operations Hands-on with VoIP and telecom equipment, standards and technologies Wide range of successfully deployed VoIP services and applications Strengths in implementation of complex projects paying attention to details Creative problem solver, high degree of initiative

Served as a Technical Advisor in the organization, dealing Worldwide with the customers.Main areas of expertise are installation, working and troubleshooting of the software's.My responsibilities included the following:•Guiding the customer about the software product and its usage.•Helping in the installation of the software's online.Serving the customers on phone as well as providing the online chat support.•Solved the Networking issues.