Manage new business/client on-boarding requests received from the Front Office and oversee the end to end KYC process.Work closely with the Front Office and directly liaise with Clients to obtain all necessary supporting documents to fulfil KYC due diligenceAct as an SME and Due Diligence expert to guide clients through the KYC requirements and variation of documents which may fulfil due diligence requirements.Conduct in-depth analysis on the ownership structure of the client on publicly available sources or client documentation, and seek additional confirmation or approvals as required.Liaise regularly with the business to conduct workload planning, review status of key onboarding’s and prioritize open requestsFrequently interact with key stakeholders such as Legal, Compliance, Credit and Operations to develop strong partnerships, eliminate roadblocks and ensure continuity of information flow across the groups.Lead in creating Quality KYC profiles ensuring accuracy, completeness and validity, incorporating multiple risk factors in compliance with global regulatory requirements.Manage personal workload and priority items and ensure timely escalation of key risks/issues to managementKeep informed of any changes to processes and procedures, regulatory change and ensure open verbal dialogue with colleagues across the regionIdentify and execute process improvements, provide guidance and support on key process and technology initiatives to the business.

Administering and monitoring team of 25 Analyst for conducting KYC (Customer Due Diligence) for Global Corporate clients predominantly for Corporates (Public and Private), NBFIs, FCB's, Governments, NOAH's, and Trusts, co-ordinating with the Case Leads for Compiling and verifying data for preparing CDD reports for clients.Ensuring proper allocation of work within the team on daily basis by driving team on meeting the expectation set by the client on quality and productivity.Monitoring and ensuring operational controls at the client location to mitigate the operational risk if any.Tracking Case Completion Ratio from CDD Customer Due Diligence ( Within Client Onboarding Tool).Maintaining reports of inflow/outflow of cases/Priority buckets/ Query and Change Management Tracker/ Management of case in ECM ( Enterprise Case Management System) and sharing the same with client and team.Monitoring the team Productivity and providing timely feedback and refreshers for bottom quartile team members.Collecting and Discussing Feedback on cases from Client and ensuring standardization of process within the team to have quality output.Involved in Internal Calibration and also playing role of Quality Analyst by doing quality checks on random cases and providing feedback on areas of improvement to the team have helped to maintain the quality above 95%.Handling exceptional priority cases on client request and ensuring to get the work completed within agreed timelines.Collating queries/Concerns from the team and discussing with the client to have better understanding on the process and creating an positive work environment within the team.Downloading of important process updates to the team by conducting daily huddles and sharing the daily document with the team.Management of leave tracker to control absenteeism and ensuring motivation on the floor by conducting various fun activities with the help of fun committee created within the team members.

Operations and Controls:-Adhering to necessary Bank guidelines and verifying the KYC obtained from the Onboarding Client.Compliance with KYC norms, verifying and signing AOF for ensuring KYC compliance for every account opened, ensuring BM signs every AOFAssessing of risk while onboarding the client based on Client type.KYC of new customers and RE KYC of existing customers.Minimal /no rejection of AOF sent to HO.Ensure there are no operational losses due to erroneous postingsEscalating exceptions and reporting all suspicious transactions to the Branch Head.Ensure efficient identification and monitoring of suspicious activities and transactions.To review transactions based on alerts generated to identify suspicious transactions (STR)Prompt response to AML(ANTI MONEY-LAUNDERING) alerts.Ensure operations of lockers are as per mandate given by the customer and rent collected on the due date.Maintaining MIS reports of the daily transactions made in the branch.Client ExperienceDelivering superior client experience in the lobby by rendering exemplary levels of customer service thereby making banking simple and hassle free for the customerAchieve set service delivery standards for the lobby evaluated through Customer satisfaction survey metricsMeeting benchmark Mystery Shopping scores & branch Service score given by the PAQ service managersClient feedback forms/ appreciations for serviceEnsuring high responsiveness to customer’s problems. Act in their best interest by providing timely and qualitative resolution to their issuesEnsuring high level of knowledge of processes and procedures is maintained for efficient and accurate handling of customer transactions.

Obtaining KYC documents from new customers while onboarding and adhering to necessary Regulatory guidelines.Verification of client KYC documents obtained from the onboarding clients.Assessing risks of the Clients based on Client type and Products.Re- KYC Procedure for existing clientsPlacing orders of Clients behalf.Provide Trade confirmations.Handling customers queries and complaints.Handling customer portfolio and provide financial advise accordinglyProviding complete and accurate information related to customer queriesMaintaining and improving relationship with the clientsMaintaining data and records for future reference..Research on new investments ideas and advising the clients on the suitable and relevant one. RISK MANAGEMENT:-Analysis of riskTaking care of client risk.Collection of short margin.Providing trading limits to clientsEnsure adherence to all compliancesHandling risk management of the branch

Obtaining KYC documents from new customers while onboarding and adhering to necessary Regulatory guidelines.Verification of client KYC documents obtained from the onboarding clients.Assessing risks of the Clients based on Client type and Products.Re-KYC Procedure For Existing Clients.Provide trade confirmationsHandling Customer's Queries and Complaints.Manage And Resolve Complaints Effectively Within The Given T.A.T(Turn Around Time)Providing Customer Service As Per Company's Standard.Maintain Good Relations with the Clients and Develop Reference from Clients.Research on New Investments Ideas and Advising The Clients On The Suitable And Relevant One.Retaining Clients By Personally Handling Any Concerns They May Have And Presenting New Ideas RISK MANAGEMENT:-Taking Care Of Clients Risk.Collection Of Short Margin.Providing Trading Limits To ClientsEnsure Adherence To All Compliances