• Streamlined customer experience processes, resulting in a remarkable 20% increase resolving customer issues, by gaining a deeper understanding of the product features for a public sector client for GOV.UK.• Introduced Scrum process to generate a robust feedback loop by working in close collaboration between development team and business stakeholders aiming to increase customer satisfaction by 15%.

• Led cross-functional, global teams of up to 50 members in delivering complex programs across sectors like retail and technology, achieving up to 15% cost savings and a 20% increase in operational efficiency.• Collaborated with Product Owners to define project scope, ensuring 100% alignment with business goals and delivering all epics, stories, and tasks on time with a 95% success rate in quality benchmarks.• Optimized resource capacity and addressed technical challenges, resulting in a 25% improvement in team productivity and a reduction of project delays by 30%.• Applied Agile and DevOps methodologies, improving project completion rates by 20%, reducing costs by 10%, and enhancing team productivity by 15% across multiple engagements.• Mitigated risks and streamlined incident resolution processes, reducing delays by 25% and improving operational efficiency by 18%.• Managed stakeholder and vendor relationships, ensuring successful project outcomes with a 90% stakeholder satisfaction rate and a 98% on-time delivery record.• Planned and executed system upgrades for critical infrastructure, minimizing downtime to less than 2%, ensuring seamless transitions with zero major incidents.• Developed MIS reports to track progress, productivity, and resource capacity, leading to a 12% increase in performance and the identification of bottlenecks, which were resolved 15% faster.• Continuously optimized development methodologies, resulting in a 20% reduction in delivery times and an improved ability to adapt to evolving business needs.• Leveraged business acumen and analytical skills to align projects with strategic goals, contributing to a 15% increase in overall program ROI.• Worked independently and with remote, cross-cultural teams, demonstrating leadership and adaptability, achieving a 95% team collaboration success rate and a 100% project delivery in global environments.

Key Deliverables:• Led global teams in complex program delivery, overseeing 2 projects in retail and technology sectors, resulting in cost savings through automation and value add-ons and 20% increase in operational efficiency.• Defined and monitored critical success metrics for digital transformation initiatives, achieving a 15% improvement in efficiency and cost savings for clients through innovative SAP solutions and custom developments.• Anticipated and mitigated project bottlenecks, reducing project delays by 30% and ensuring on-time delivery of milestones and deliverables within budget constraints.• As an MDG SME helped manage multiple parallel projects, utilizing agile methodologies and best practices in software development lifecycle, resulting in a 25% increase in project completion rate and 15% reduction in project costs.• Led collaborative planning of cutover activities for system upgrade, engaging multiple teams including Basis, Security, Tech, and Functional, resulting in a 20% reduction in planned downtime and minimal disruption to business operations.• Interacted with project sponsors, stakeholders, and business/technical teams to define and deliver complex features, fostering effective teamwork, communication, and collaboration, resulting in a 20% improvement in stakeholder satisfaction and successful delivery of critical project objectives.• Streamlined incident resolution by 30% using Agile and Scrum, initiating daily stand-ups, leveraging Kanban boards via ServiceNow, and providing daily metrics to stakeholders

Key Deliverables:• Spearheaded digital transformation initiatives across retail, telecom, and insurance sectors, impacting 5+ key accounts.• Developed tailored SAP solutions for ISU and aviation clients, driving transformation in 2+ key industries.• Crafted and delivered comprehensive specifications, utilizing Visio diagrams and other tools to clarify complex processes in 50+ technical documents• Ensured flawless end-to-end deployment through meticulous involvement in integrated test cycles, mitigating risks across 10+ significant projects• Efficiently handled implementation and support projects, optimizing operations across SAP modules such as Finance, CRM, and GNFR • Achieved a 95% reduction in supplier on boarding process time, streamlining it from 90 days to just 5 days.• Strategically led the implementation of chatbot technology for a retail client, balancing technological advancement with mindful employee transition, earning acclaim for compassionate leadership.• Effectively developed a POC for DevOps in SAP, trained 200+ offshore team members in automation, and enabled DevOps adoption across Deloitte project teams, earning acclaim at an all-India Deloitte SAP Practice showcase for enhancing operational and cultural adaptability• Received numerous accolades for excellence in project delivery, team management, and quality assurance, leading to rapid promotion and establishing credibility in the consulting space.