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@sisindia.com
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Aamir Hassan is listed as A learning enthusiast with 20 yrs. of experience in Service, Pre & Post sales operations,process design and control at TerminixSIS India, a with 11 employees, based in Noida, Uttar Pradesh, India. AeroLeads shows a work email signal at sisindia.com and a matched LinkedIn profile for Aamir Hassan.
Aamir Hassan previously worked as AVP - Service Excellence at Terminixsis India and Lead – Call Center and Service recovery at Tata Teleservices Ltd. Aamir Hassan holds P.G.D.B.A, Marketing from Scdl (Symbiosis Center For Distance Learning).
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AeroLeads found 1 current-domain work email signal for Aamir Hassan. Compare company email patterns before reaching out.
A Seasoned professional with exposure in multiple projects of customer experience enhancement, Service Operations and Contact center Operations.Pioneered in creating customer service model for different type of industry and customer segment.Email at amirhassan100in@yahoo.com
Listed skills include Quality Assurance, Customer Service, Service Delivery, Operations Management, and 26 others.
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New Delhi Area, India
Responsible for service experience enhancementProcess Re-engineering and adherenceCRMDrive C-Sat model and Brand imageryProcurement Designing of solution oriented productCoaching and team development
Corporate Office - Noida
Worked as Lead – Call Center and Service recovery (Nationally), Corporate Customer CareIdentifying customer impacting issues, implementing solutions and process improvements to increase customer satisfaction rateDrive process improvements & operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, dept.Partner & People Management: Cost Budgeting, Call Forecasting, Attrition check and controlProcess checks – KPI achievement like Quality , AL, Repeat, SLA and CPC etc Leading and developing team members; responsible for the overall direction, performance management, coordination and evaluation of the team. Actively participate and drive the continuous improvement culture through QUICK projects. Identifying and eliminating barriers to accuracy, productivity, and quality.Carrying out supervisory responsibilities in accordance with TTSL policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution. Communicating policies to associates and become the primary information source for staffPrevious roles at TTSL (Mar 2011 - July 2013)Heading Quality Audit Process – Tata DOCOMO & Virgin MobileQuality score measurement & improvementSelection, Induction, certification of Quality AnalystPrevious roles at TTSL(Nov.2007- Mar 2011): Worked as Center Manager – BPO Operations (North & West), Corporate Customer Care.Outsourcing Partner - Tech Mahindra Ltd. Associate strength – 400, monthly transactional volume – 6 Lac.Key Processes - Customer Complaints, Customer Requests/Value Added Services Provisioning, Pre-Bill Run Reconciliations/corrections, White/Electronic Mail, Escalations Business Process amendment ,cascade, floor training & certificationResponsible for contractual KPI and Invoicing with service partners
BPO Operations (North & West), Corporate Customer Care. Reporting to Center Head – BPO Operations (GM)
Handling Reliance Web store service Retail Operations for Jaipur Cluster. Processes managed: Complaint management, Provisioning, Stock inventory and Retention Training ,mentoring associates, quality and process certification Key performance indicators - Complaint Resolution, SLA adherence and Churn
CAF provisioning/Installation Complaint management & SLA adherence Hub Coordinator - Broad band Division MIS and Data Analytics
Other employees you can reach at terminixsisindia.com. View company contacts for 11 employees →
Girish Chandra Kala
Colleague at Terminixsis IndiaDelhi, India
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Kishore Kumar Nath
Colleague at Terminixsis IndiaBhubaneswar, Odisha, India
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Amol Sapkal
Colleague at Terminixsis IndiaPune, Maharashtra, India
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Sagar Shivam
Colleague at Terminixsis IndiaHyderabad, Telangana, India
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Gaurish Awasthi
Colleague at Terminixsis IndiaDelhi, India
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Arsadul Islam
Colleague at Terminixsis IndiaJalpaiguri, West Bengal, India
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AG
Ashish Gupta
Colleague at Terminixsis IndiaNew Delhi, Delhi, India
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Saptarshi Haldar
Colleague at Terminixsis IndiaKolkata, West Bengal, India
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Sagar Waghmare
Colleague at Terminixsis IndiaMumbai, Maharashtra, India
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MG
Mayank Gupta
Colleague at Terminixsis IndiaJaipur, Rajasthan, India
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Marketing
Quick answers generated from the profile data available on this page.
Aamir Hassan works for TerminixSIS India.
Aamir Hassan is listed as A learning enthusiast with 20 yrs. of experience in Service, Pre & Post sales operations,process design and control at TerminixSIS India.
AeroLeads has found 1 work email signal at @sisindia.com for Aamir Hassan at TerminixSIS India.
Aamir Hassan is based in Noida, Uttar Pradesh, India while working with TerminixSIS India.
Aamir Hassan has worked for Terminixsis India, Tata Teleservices Ltd, Reliance Communications, and Bharti Airtel Limited.
Aamir Hassan's colleagues at TerminixSIS India include Girish Chandra Kala, Kishore Kumar Nath, Amol Sapkal, Sagar Shivam, and Gaurish Awasthi.
You can use AeroLeads to view verified contact signals for Aamir Hassan at TerminixSIS India, including work email, phone, and LinkedIn data when available.
Aamir Hassan holds P.G.D.B.A, Marketing from Scdl (Symbiosis Center For Distance Learning).
Aamir Hassan is listed with skills including Quality Assurance, Customer Service, Service Delivery, Operations Management, Client/Hiring Manager Relationships, Project Management, Communication, and Team Management.
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