Application Supervisor
Jeddah, Makkah, Saudi Arabia
Implement and customize Business Applications as per the requirements of the Rubaiyat Fashion Group of companies. Provide online support for any problems or issues arising out of the use of such applications. Maintain, manage, and tune the application systems to enable Zero Percent Downtime for the applications and quick access at all times. Automate regular business processes to reduce dependency on personnel and enable them to focus on business enhancement tasks. * Implementing… Show more Implement and customize Business Applications as per the requirements of the Rubaiyat Fashion Group of companies. Provide online support for any problems or issues arising out of the use of such applications. Maintain, manage, and tune the application systems to enable Zero Percent Downtime for the applications and quick access at all times. Automate regular business processes to reduce dependency on personnel and enable them to focus on business enhancement tasks. * Implementing, Testing, Training, and supporting retail applications (Openbravo & FuturERS).* Led a team of IT professionals in managing the company's application systems, ensuring optimal performance and reliability.* Collaborated with cross-functional teams to understand business requirements and translate them into technical solutions, resulting in improved operational efficiency.* Oversaw the implementation and maintenance of the retail application/system, resulting in high availability of the system.* Conducted regular audits and performance assessments, identifying areas for improvement and implementing necessary changes.* Managed vendor relationships, negotiating contracts, and ensuring the timely delivery of services and products.* Troubleshooted technical issues, diagnosed problems, and implemented effective solutions, reducing system downtime.* Point of Sale (POS) Systems: Expertise with various POS systems and cash handling procedures, ensuring accurate transactions and maintaining a high level of cash register integrity.* Assisted in the development and execution of IT policies and procedures, contributing to a more secure and compliant IT environment.* Provide one-to-one personal support to business users to resolve the issues that arise. Show less