Aamir Raza Email & Phone Number

Islamabad, Islāmābād, Pakistan

• Providing 24/7 technical support to corporate customers, Field teams, Operation departments and assistingtechnical Sales teams to improve customer experience.• Providing technical support for customers of ESS FLL services like DIA, DPLC/IPLC, PRI and SIP PRI.• Hands on experience on Huawei iManager U2000 Fiber / Microwave / MBB NMS and IP Core Clients.• Hands on experience on ZTE Unified NMS U31 Client.• Hands on experience on Pandora FMS, PRTG NMS and Infinet Monitor NMS for monitoring and troubleshooting• Working on Huawei S9306 switch and Huawei NE40Ex8 routers.• Understanding of DWDM Metro and Long Haul Allocation network.• Actively involved in making working policies and improving all processes, creating/modifying existing SOPs and making manuals, reports and supporting documents.• Dealing with more than 15 Vendors and maintaining their SLA tracks.

Islamabad

• Responsible for 24/7 Datacom Technical Support for CMPak Operator in Islamabad Pakistan.• Perform planned activities (upgrades, RFC’s, Health check, Routine & Preventive Maintenance) in Datacom network.• Provide on Site Technical support during any Critical/Major/Minor Issue.• Patch up-gradation, cards replacement and up-gradation of SFU/MPU/LPU boards of Huawei Routers & Switches.• Weekly meetings with Customer higher management & discus the progress on Datacom issues.• Coordinate with Pakistan Huawei help desk for Activities approval & Trouble Tickets handling.• Submit the RCA Report to Customer after the resolution of Critical Service Requests.• Performed Integration of NE40Ex16 Router in MPLS Core network.• Performed nationwide version upgrade of S12712 Agile Switches and S9306 IPDR Switches.

Islamabad

• Responsible for managing NAYAtel NOC team Engineers.• Ensuring NOC as 24x7 direct technical point of contact for SLA signed/corporate customers, upstream provider and internal/field staff interaction.• Managing Solarwinds Orion for reporting, alert configuration, syslog collection and graph plotting.• Monitoring, analyzing and optimization of overall network infrastructure. • Training engineers in troubleshooting MPLS based L2/L3 VPNs, IP Routing and NAYAtel Services.• Arranging/attending internal and external meetings.• Responsible for drafting SOPs, technical manuals and workflows for effective response.

Islamabad

• Documenting and reporting network traffic trends. Working with SLAs and internal teams to schedule and organize planned network activities.• Creating and updating trouble tickets as required by standard procedures. Fault identification and escalation through proper channel to its resolution.• Providing RFO/RCA as well as maintaining outage records for SLAs.• Escalating the issue to concerned departments in case of any alert/outage.• Monitoring of services using SNMP, ICMP and Syslog based alerts.• MRTG plotting for internal services/customers on ORION based SolarWinds NMS server.• Core and Access layer troubleshooting for PPPoE/IP Routed Circuits and MPLS based L2/L3 VPNs.• Responsible for improving current workflows to ensure minimal outage and effective escalation of all network related issues.

Islamabad

• Providing level-2 support to DSL & FTTH (BPON/GPON) users for NAYAtel’s services (Internet, POTS, Video).• Configuration and troubleshooting of PPPoE/IP Routed Circuits and MPLS based L2/L3 VPNs.• Configuration and troubleshooting of VoIP, PRI, Hostex, IPTV and VOD services.• Configuration and troubleshooting of IP Pool, ACL, Port Forwarding, NAT, Multi-NAT issues on Broadband Routers• Configuration and troubleshooting on Live Cisco (7609) and Juniper (E-120) Routers/BRAS.• Helping Level-1 Support and transmission teams to solve issues in timely fashion.

Islamabad

- Providing Level-1 technical support for FTTH based customers and escalating issues to Level-2 as required.- Troubleshooting issues related to router, router security, wireless, optical network terminal and video service.- Troubleshooting issues related POTS, PRI and HOSTEX services.

Islamabad

- Providing Level-1 technical support for ADSL based customers and escalating issues to Level-2 accordingly.- Configuring and troubleshooting ADSL based routers and modems for both LAN & WAN related issues to ensure connectivity with BRAS.- Active coordination with on duty engineers, supervisors and transmission teams to ensure prompt resolution of customer's complaints related to services, billing, sales and any other related issues.Trainings:1) Basics of VoIP, PRI and Hostex services2) Distribution of Analog/Digital video over FTTU3) Understanding Access Network based upon BPON, GPON and ATM4) Knowledge of DSL infrastructure in detail5) Understanding Core infrastructure of the company.

Islamabad

• Supervision of electrical drawings and equipments at different project sites.• Responsibility of making the BOQs for electrical items.

Internship at Optics Laboratories (NILORE) PAEC, ISLAMABAD. Internship Project:• Inclinometer Studied the theory and detailed PDFs of:• PIC Micro controller• Serial Peripheral Interface(SPI)• Serial Communication(RS-232)• ADIS16203All of it was implemented in programming, controlling and functioning of Inclinometer.

Master Of Science (M.S.), Control Systems

B.Sc Electrical Engineering (Electronics), Electrical, Electronics And Communications Engineering, A

Hssc, Pre-Engineering

Ssc, Science