Operational Risk Analyst
Current⦿ Led the review of account rings consisting of over 1,000 customers, successfully mitigating a significant amount of potential Money Laundering (ML) and Terrorist Financing (TF) risks for Amazon Payments Europe Marketplaces. Implemented amendments to internal SOPs to enhance non-money laundering compliance.⦿ Optimized a bulk customer information launcher application, expanding its support to new marketplaces and entities. This resulted in a 5% reduction in average handling time (AHT) for customer investigations, significantly improving operational efficiency.⦿ Designed and integrated an automated translation system within the negative news screening process, leveraging AWS Machine Translation API. This innovation led to a 20% reduction in AHT and minimized audit-related issues tied to negative news screenings.⦿ Led the development and launch of a tag replacement tool for Amazon Payments UK, streamlining the SAR (Suspicious Activity Report) filing process, and contributing to greater accuracy and regulatory compliance.⦿ Tuned complex SQL queries and optimized ETL pipelines for the Singapore market, significantly improving rule-triggering efficiency in fraud detection and compliance systems. These optimizations enhanced data processing speed and accuracy, ensuring faster and more reliable execution of compliance rules aligned with local regulatory standards.
