Amruta J. Email & Phone Number

Toronto, Ontario, Canada

-Delivering exceptional customer service to over 200 customers daily at LCBO, ensuring a welcoming and positive shopping experience that contributes to a 95% customer satisfaction rate.-Assisting customers with product selection by providing knowledgeable recommendations on wine, spirits, and beer, leading to a 15% increase in upsell sales each month.-Managing cash register operations, processing transactions for an average of $5,000 in sales daily while maintaining 100% accuracy in cash handling.-Addressing and resolving customer inquiries and concerns, achieving a resolution rate of 98% on first contact through effective communication and problem-solving skills.-Participating in inventory management, restocking shelves and conducting regular stock checks to maintain 95% product availability for customers.

Toronto, Ontario, Canada

-Led the creation of Care Zones in rural and under-serviced areas across India.-Coordinated animal rescue operations during emergencies and natural disasters, ensuring timely medical care and relief efforts in impacted regions.-Collaborated with local partners and communities, driving initiatives in animal birth control, vaccination, and capacity building to improve long-term animal welfare.-Managed day-to-day operations and over 20 team members and volunteers, ensuring the successful implementation of animal welfare programs across various regions.

Hyderabad, Telangana, India

-Founded and led a non-profit organization dedicated to improving the welfare of stray animals.-Rescued and rehabilitated over 50 animals, providing shelter, medical care, and fostering until permanent homes were found.-Spearheaded community outreach programs, educating over 1,000 people on animal welfare, responsible pet ownership, and environmental conservation.-Partnered with veterinarians, shelters, and local organizations, building a network to provide 24/7 emergency care for injured animals.-Raised ₹2 million in donations through fundraising events, sponsorships, and partnerships to sustain animal rescue and care operations.-Led a team of 20+ volunteers, coordinating rescue missions, animal adoption drives, and public awareness campaigns.-Advocated for animal rights and welfare legislation, contributing to policy discussions at the local and regional levels.-Implemented sustainable feeding programs, distributing food to 50+ stray animals daily.

Hyderabad, Telangana, India

-Collaborating with cross-functional teams to develop and implement effective marketing strategies that align with brand objectives and resonate with target audiences, contributing to a 15% increase in sales over the past year.-Assisting in the planning and execution of marketing campaigns, including product launches and promotional activities, which resulted in a 20% rise in customer engagement and significantly boosted sales performance.-Conducting market research and analysis to identify trends and consumer preferences, informing decision-making and campaign development that directly support sales growth.-Managing social media and digital content to ensure consistent brand messaging across platforms, enhancing online presence and driving a 25% increase in online sales.-Coordinating with external partners and vendors for promotional materials and events, ensuring timely delivery and adherence to brand guidelines, which supported successful marketing initiatives.-Tracking and analyzing campaign performance metrics, providing insights and recommendations for continuous improvement in marketing initiatives that lead to increased store sales.

Riyadh

-Ensured the safety of over 200 passengers per flight, maintaining 100% compliance with aviation regulations and safety protocols.-Delivered exceptional first-class customer service, anticipating and addressing the needs of VIP and high-net-worth passengers, leading to a 98% satisfaction rate in first-class.-Resolved 95% of passenger issues within minutes, including personalized requests for first-class passengers, contributing to a high level of customer retention.Conducted pre-flight safety checks on over 10 emergency equipment items per flight, ensuring 100% operational readiness.-Assisted 200+ passengers with boarding, seating, and luggage storage on each flight, providing tailored assistance to first-class passengers for an effortless experience.-Demonstrated and enforced safety procedures to passengers, including emergency evacuations, contributing to zero safety incidents during flights.-Administered first aid and managed over 10 medical emergencies, maintaining calm and composure throughout.-Collaborated closely with the flight crew, contributing to 99% on-time flight departures and seamless coordination across all cabin classes.

Navi Mumbai

-Managed the onboarding process for over 60 new employees annually, providing access to company systems and creating accurate personal and payroll-related data.-Updated and maintained employee records for over 200 employees, ensuring accurate management of data such as employment status, job titles, reporting lines, remuneration changes, and payments, achieving 100% compliance with HR policies.-Led the off-boarding process for 30+ employees yearly, including termination of system access and processing termination pay, with a 99% accuracy rate in redundancy and termination calculations.-Handled over 150 payroll and HR queries monthly, including complex issues such as leave reconciliation, pay discrepancies, and adhoc reporting, resolving 95% of queries within 48 hours.

Pune, Maharashtra, India

-Assisted HR Manager in onboarding over 50 new employees, ensuring seamless integration into the company.-Managed 100+ employee files, maintaining accurate and up-to-date records in compliance with HR policies.-Prepared 70+ HR documents, including offer letters, contracts, and employee information packets, ensuring a 100% error-free rate.-Addressed and resolved 90% of employee inquiries related to HR policies, benefits, and other matters within 24 hours.-Assisted in organizing 6 company-wide training programs and events, contributing to a 30% increase in employee engagement.-Played a key role in developing and implementing HR policies and procedures that improved operational efficiency by 15%.

Postgraduate Degree, Marketing Management

Postgraduate Degree, Project Management, Honors

Master Of Business Administration - Mba, Marketing

Master Of Business Administration (Mba), Human Resources Management/Personnel Administration, General

Diploma Of Education, Aviation, Hospitality & Travel Management

Hatha Yoga, Yoga Teacher Training/Yoga Therapy