Scaling the supply business from scratch for the Luxury segment at Spinny under the brand name Spinny Max to ~200 CR ARR with ASP of ~25L at a conversion metric of ~20% (Evaluation to procurement), while delivering an industry benchmark seller NPS score of 75+Leading an inside supply team of 60 agents and an on-ground team of 15 BDM’s for lead management and closure. Solved critical business problems of the Pricing Model for the Luxury Segment, Inventory Assortment, Inter-state Supply, and inventory TAT for Retail. Scaled the auction platform for the Luxury segment. Onboarded over 200+ dealers across cities and delivered an avg. of ~40 cars/ month via successful auctions.

Heading the recently started PAN India division for luxury cars under the name of SAMIL Premium. It is a dedicated team of industry mavens committed to laying over their focus only on the luxury segment offering end-to-end solutions for your luxury car needs. We offer a choice of physical auctions or online auctions as per your business requirements.

Responsible for all customer experience activities, Ensuring Customer satisfaction through monthly CSI, Customer Retention, develop alignment of customer care handling to ensure 100% 1-day customer contacts, Managing a team of sales & after-sales CRE, Monitoring & improving service appointments via cold calls, organizing task force team in coordination with sales, technical service & parts division for defining strategy & solution in handling customer enquiries & complaints, responsible for resolving all customer complaints & maintaining CSI for the dealership.

Heading customer relationship team for 3 showrooms & 3 workshops across Delhi/ NCR comprising a headcount of over 40 people. Responsible for meeting the CSS Scores for the dealership sales & aftersales. Handling Business Score Card for 3 outlets. Responsible for Business Audits, Showroom Upkeep, Lead Management & Customer Handling. Directing & managing processes to ensure quality & productivity standards are met.

Landmark is one of the largest automobile groups in India. I was responsible here for setting up the complete operational structure for the dealership, coordinating with the NSC team for maintaining showroom CI Standards, Operational guidelines, and process layout, being involved with the Brand Director in team planning and setting up team structure, setting up KRA’s of all the new staff, involved in setting up all the operational licenses from government offices as required by Govt. of India, Staff recruitment, Setting up business proposal for future, Strategy planning for effective functioning. Working with key business stakeholders to implement new business policies and manage upcoming products. Analyzing and making recommendations for changes to internal processes and/or standards/specifications to create more efficient and economical operations for the organization.

Responsible for achieving profit targets by minimizing refurbishments on a monthly an quarterly basis, Responsible for managing company owned vehicle fleet, Being involved in car delivery experience, Handling the complete operational workflow for the largest used car showroom - Audi Approved Plus Gurgaon, maintaining MIS and reports, Stock handling, Refurbishing of used cars, Vendor Management, Business Profit statements, Business Development, Handling a team of sales support + Registration, Analyzing weak areas of business & helping in providing superlative elucidations

Handling Sales Escalations, Root analysis of major problems, taking corrective measures to find appropriate solution, speaking and meeting with Audi Owners and providing one stop solution with customer delight.

Solving problems related to personal computing over remote desktop connections for international clients

Taking inbound calls from the end user. Troubleshooting and Diagnosing Desktops including all the hardware issues. Resolving Software issues, re-installation of OS, repair & recovery of OS.