Aanchal Sachdeva Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

• Organize and coordinate the assessment and delivery of analysis of business data and workflows.• Work with stakeholders to assess current state process, document that process, and identify improvement by changing the process or implementing technology.• Facilitate discussions and work-sessions to identify improvements to business processes.• Provide technical guidance to others in the use of analytics tools• Develop and present assessment of workflow or analysis along with recommendations for improvement• Lead and manage cross-organizational projects on behalf of the executive team• Maintain appropriate project management discipline, process, and documentation as defined by the program management institute. Follow project management industry standard best practices.

Calgary, Alberta, Canada

• Managing a team of Subject Matter Experts and ensure improved business performance. • Support and drive the team in completing their tasks through prioritization, follow-up, improvement of workflows, various projects and removing obstacles • Facilitate and initiate interaction between the other teams for smooth execution of the project.• Closely work on the quality aspect of the Sales Specialists calls, ensuring the best aspect of customer service is met in order to maintain a good market value of the client.• Responsible for daily/ weekly reports by collecting, analyzing and summarizing data and trends.• Continuously introducing new ideas in order to streamline the process of the department, with a vision of increasing the revenue for the company.• Published Performance score-cards to team members biweekly basis for improvement of project results.

Calgary, Alberta, Canada

• Responsible for overseeing a team of 15 Sales Specialists and to oversee their sales.• Driving the performance and efficiency of the team through a combination of efficient training and constant coaching.• Serve as a point of contact between the team and client for topics that concern the entire team.• Closely work on the quality aspect of the Sales Specialists calls, ensuring the best aspect of customer service is met in order to maintain a good market value of the client.• Work specifically on data analysis and build summaries to drive improved performance of our services.

Gurgaon, India

• Acted as a central point of contact for assigned group of clients for marketing operations related activity and proactively manage and developed relationships with those clients.• Developed an excellent relationship with internal and external stakeholders.• Developed plans, determine key performance Indicators (KPI) and coordinate to measure results.• Conducted evaluation workflows, implemented process improvements for drive the business objective.• Work with stakeholders to design a roadmap and measure the production ensuring cost effectiveness.• Directed customized marketing and advertising campaigns (field & online, both) run by the sub-regional clients, ongoing communications and quarterly budgets, resulting in increased sales and retention.• Regularly compiling all market data and share with the clients’ post doing the analysis in the form of various dashboards and presentations.• Published MIS/Performance score-cards to regional clients & senior management team on a weekly and/or monthly basis.• Demonstrated strong analytical skills and ability to interpret complex data and distil into useful and actionable information related to daily market activities.• Managed client relationship by proactively understanding their expectations making desirable changes in order to close the project within the scope and timelines.• Managed worker relationship, understood their issues and address the same to the senior management in order to build a support system for them.• Prepared and submitted data for senior management reporting and performance evaluation

Gurgaon, India

• Built new business partnerships through introducing various marketing products and ideas to increase their brand visibility.• Educated customers on suitable products and services depending on market trends and needs to increase sales by 10%.• Answered customers' questions and addressed problems and complaints in person and via phone.• Implemented professional sales presentations to creatively communicate product quality and market comparisons.• Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.• Increased number of return customers by 80% through effective problem solving and conflict resolution.• Coordinated various duties, including schedules, payments and allocations between multiple stakeholders while effectively monitoring 20+ customer accounts.• Achieved sales goals, increasing revenue by 20% for top accounts in 1 year and expanding personal sales portfolio by 3 new accounts.• Grew repeat business by providing superior customer service.• Learned customer needs and desires to suggest specific product options.• Negotiated and closed deals with minimal oversight.• Forecasted sales for different accounts and managed inventory to ensure enough products at each site.• Maintained accuracy for all inventory, sales and customer records over 1 year.

Gurgaon, Haryana, India

• Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients.• Oversaw 40+ accounts worth $90000 in annual revenue.• Increased client revenue by creating effective advertising campaigns.• Developed relationships with retail clients and provided individualized customer service to maintain longevity of accounts.• Generated new accounts by implementing effective networking and content marketing strategies.• Achieved client loyalty through quality, productivity, service and proactive management.• Managed and retained 30+ existing client accounts.• Reviewed advertising copy, design comps and final art to approve work.• Recognized leader in industry by managing 40+ accounts and providing high level of customer care.• Learned advanced Excel to support office needs.

Master Of Business Administration (Mba), Marketing

Bachelor Of Technology (B.Tech.), Electrical, Electronics And Communications Engineering

Activities and Societies: Hospitality Committee, Blood Donor, Sports Event