* Responding to user and learner concerns within SLAs, serving as the first point of contact for issue resolution and complaint management.* Collaboration with the Product, IT, and Operations teams to provide a seamless end-to-end learner experience.* Managing a team of student success executives for daily operations, escalation, and grievance resolution.* Defining operational metrics for services and building mechanisms for tracking those data and relaying insights to senior management.

* Managing documentation and order processing for large and complex Enterprise segment deals, encompassing both domestic and international clients, that are either high in value or multi-year contracts, RFPs for Government entities with non-standard terms and conditions.* Coordination with the customer to learn the specifics of the transaction in terms of documentation and contracts.* Conducting and leading cross-functional team meetings to complete the Quote to Cash lifecycle of these agreements.* Participating in UATs of new products and improving existing platforms for a better customer experience in the quote-to-cash cycle.* Responsible for training the team members on new product releases, after on-the-job training is complete

* Managed a team of 15 people to handle sales support operations and monitor pre-defined TATs and metrics by company policy* Exception handling and operational assistance to team members during the sales cycle for any non-standard customer requirements.* Organize and lead regular meetings with cross-functional teams to increase productivity and the smooth flow of operations to ensure customer satisfaction and timely revenue generation.* Worked on process enhancements to automate the whole Sales Process, which would aid in different elements of the Quote to Cash cycle.

* Aided the sales team by overseeing the entire pre and after-sales processes.* Assisted the sales team with operational aspects of revenue generation. Supported the sales team with inventory, reporting, and analysis to ensure revenue recognition was in order.* Meeting revenue targets by executing orders on schedule, guaranteeing early revenue realization.* Contributed to credit reduction by resolving credit disputes in collaboration with finance teams and customers.* Ensured that orders are entered into the system correctly the first time, so that they may be implemented and billed successfully.* Supported and provided input to cross-functional teams such as Billing & Collections, Service Assurance, and Customer Success management on post- project implementation concerns.

* Handling all financial activities of the marketing department, such as issuing notes for financial concurrences based on projects, maintaining records of all expenditures (budget vs actual), cash advances, and assuring prompt vendor payments.* Maintaining a stock register, overseeing material coming in and going out, and ensuring that material requirements are delivered on schedule to branches and clients.* Vendor management in terms of developing new vendor relationships and sustaining existing vendor relationships.* Provide administrative assistance to team members in the form of travel arrangements, cash advances, and coordination with colleagues or other suppliers.* Management of databases.

* Responsible for generating and presenting reports to top management on the inflow and outflow of the Enterprise Sales and Business Support Teams.* Continual assistance to Solution Architects in creating business proposals and guaranteeing order fulfilment on schedule.* Coordination with other regional offices to obtain diverse data for weekly reporting.* Administrative and secretarial duties for the Support Functions' heads. Appointment scheduling and keeping accurate confidential customer files. Maintaining a robust filing system and monitoring all internal and external emails.* Planning for Team's travel needs.