Alexandra Androni Email & Phone Number

Athens, Gr

Athens, Attiki, Greece

• Assisting in recruiting top industry subject matter experts into the Guidepoint network• Performing industry research to identify topical trends in the Healthcare, Energy/Industrials, Consumer Goods, Financial Services, Technology, Media and Telecom industries to deliver best-in-class client service• Utilizing the phone, e-mail, and other outreach methods to recruit existing Guidepoint Advisors to participate in projects with our Clients by effectively communicating why their expertise is a good match for the specific project you’re working on• Assessing client research needs and develop outreach strategy to approach relevant subject matter experts• Screening experts for their suitability for specific client projects and create professional profiles for client consideration

• Managing the project (analysing activity results and defining necessary action plans, ensuring compliance with quality processes and standards, managing production incidents, ensuring administrative elements) • Ensure availability of resources and means of production required via regular reports• Team Management (animating, motivating and retaining the team, evaluating employees, defining areas of development and supporting their rise in skills, managing turnover, absenteeism, and enforcing Webhelp values)• Evaluate employees, define their areas of development and support their rise in skills• Manage client relationship, develop and animate COPROD, COPIL, and customer visits

• Set goals for performance and deadlines in ways that comply with company's plans and vision and communicate them to subordinates• Organize workflow and ensure that the team understands their duties or delegated tasks• Monitor the team's productivity and provide constructive feedback and coaching• Receive complaints and resolve problems• Maintain timekeeping and personnel records• Pass on information from upper management to the team and vice versa• Prepare and submit performance reports• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

• Assist advisors in managing difficult cases• Check understanding and assimilation of products/procedures/tools• Animate one-off workshops• Keep the business repository up-to-date• Perform quality checks

Greece

•​ Telephone acquisition of small and medium-sized businesses (Contact potential new customers and register)•​ Assist customers with the registration process and present the benefits•​ Manage and grow smaller accounts in assigned territory• ​Communicate the market needs and requirements to management and provided reports• ​Work closely with stakeholders•​ Continuously improve through feedback

• Communicated with customers in the DACH region (Germany, Switzerland and Austria)• Handled billing-related issues• Managed & secured customers’ accounts• Escalated unresolved cases by contacting 2nd level support Interaction Experts• Maintained high customer satisfaction

Metropolregion München

Packaging and wrapping items

Munich, Bavaria, Germany

Athen

Department of Neuropsychology and Brain Injury Rehabilitation