Alexandra Androni Email & Phone Number

Athens, Attiki, Greece

• Assisting in recruiting top industry subject matter experts into the Guidepoint network
• Performing industry research to identify topical trends in the Healthcare, Energy/Industrials, Consumer Goods, Financial Services, Technology, Media and Telecom industries to deliver best-in-class client service
• Utilizing the phone, e-mail, and other outreach methods to recruit existing Guidepoint Advisors to participate in projects with our Clients by effectively communicating why their expertise is a good match for the.
• Assessing client research needs and develop outreach strategy to approach relevant subject matter experts
• Screening experts for their suitability for specific client projects and create professional profiles for client consideration

• Managing the project (analysing activity results and defining necessary action plans, ensuring compliance with quality processes and standards, managing production incidents, ensuring administrative elements)
• Ensure availability of resources and means of production required via regular reports
• Team Management (animating, motivating and retaining the team, evaluating employees, defining areas of development and supporting their rise in skills, managing turnover, absenteeism, and enforcing Webhelp values)
• Evaluate employees, define their areas of development and support their rise in skills
• Manage client relationship, develop and animate COPROD, COPIL, and customer visits

• Set goals for performance and deadlines in ways that comply with company's plans and vision and communicate them to subordinates
• Organize workflow and ensure that the team understands their duties or delegated tasks
• Monitor the team's productivity and provide constructive feedback and coaching
• Receive complaints and resolve problems
• Maintain timekeeping and personnel records
• Pass on information from upper management to the team and vice versa

• Assist advisors in managing difficult cases
• Check understanding and assimilation of products/procedures/tools
• Animate one-off workshops
• Keep the business repository up-to-date
• Perform quality checks

Greece

• ​ Telephone acquisition of small and medium-sized businesses (Contact potential new customers and register)
• ​ Assist customers with the registration process and present the benefits
• ​ Manage and grow smaller accounts in assigned territory
• ​Communicate the market needs and requirements to management and provided reports
• ​Work closely with stakeholders
• ​ Continuously improve through feedback

• Communicated with customers in the DACH region (Germany, Switzerland and Austria)
• Handled billing-related issues
• Managed & secured customers’ accounts
• Escalated unresolved cases by contacting 2nd level support Interaction Experts
• Maintained high customer satisfaction

Metropolregion München

Packaging and wrapping items

Munich, Bavaria, Germany

Athen

Department of Neuropsychology and Brain Injury Rehabilitation