 Designed and delivered scalable technology solutions for enterprise-critical pharmacy and patient care applications, enhancing operational efficiency and aligning systems with business goals. Collaborated with cross-functional teams to conduct full SDLC activities, including requirements analysis, architecture design, and implementation of advanced automation strategies, reducing manual interventions. Oversaw the migration of 56 applications and 400+ Windows servers ensuring zero downtime and seamless business continuity. Implemented cost optimization strategies by decommissioning redundant processes, saving operational expenses and streamlining IT workflows. Provided expert production support, conducting root cause analysis and deploying robust incident recovery strategies across cloud-hosted and vendor applications. Developed executive-level performance dashboards and operational reports using ITSM ServiceNow, aiding data-driven decision-making processes.

 Directed the end-to-end lifecycle development of the SmartCOMM ECM platform, streamlining customer communications for products including Welcome Kits, EOBs, and Claims. Engineered eco-friendly communication strategies, reducing paper consumption by redesigning templates and implementing automated workflows. Led the successful upgrade of SmartCOMM from v5.1.5.77 to v6.0.11.76, ensuring optimized performance and compliance with emerging business requirements. Transitioned in-house print services to a third-party vendor, Redcard, by redesigning templates, ensuring adherence to new compliance standards, and coordinating technical integrations. Optimized Salesforce CRM systems, building custom dashboards, workflows, and reports to enhance opportunity management and streamline product tracking. Delivered advanced BI reporting using MicroStrategy, collaborating with offshore teams to produce performance analytics for strategic decision-making. Boosted data integrity by validating EDI 834 files and automating data ingestion processes to enhance operational efficiency.

 Designed and delivered cutting-edge Enterprise Content Management (ECM) solutions utilizing HP Exstream and Thunderhead for dynamic document composition, multi-channel customer communications, and process automation. Orchestrated Proof of Concepts (PoC) to showcase solution viability, enabling clients to assess the value and scalability of ECM implementations in real-world environments. Reviewed and approved technical proposals and cost estimates, ensuring adherence to industry best practices and alignment with client goals, contributing to successful project acquisitions. Responded to high-stakes RFPs for legacy system migrations and advanced customer communication workflows, proposing innovative strategies for modernization and process optimization.

 Spearheaded the analysis, design, and implementation of document generation workflows for wealth management products, ensuring seamless alignment with regulatory and compliance standards. Collaborated with stakeholders to capture business requirements and translated them into technical specifications for customized document output using HP Exstream. Delivered high-precision customer documents in PDF format, automating content generation for financial plans selected within HSBC’s wealth management platform. Conducted rigorous testing and quality assurance to validate document integrity, ensuring compliance and minimizing errors across dynamic communication outputs.

 Managed a development team, overseeing the end-to-end project lifecycle for Technical Project Requirements (TPRs), ensuring high-quality delivery aligned with business objectives. Engineered the migration of legacy IBM-scripted letters to the HP Exstream platform, achieving improved operational efficiency and reducing system maintenance costs. Analyzed and enhanced customer communication processes to address evolving business needs, developing technical solutions, creating detailed documentation, and leading stakeholder walkthroughs to secure approvals. Designed, developed, and optimized COBOL programs and JCL scripts for precise data processing and streamlined batch job execution, ensuring accuracy and operational excellence in communication workflows.