Ashley Antone

Ashley Antone Email and Phone Number

Creative documentation for a better User Experience @ DAO Emerging Technologies, Inc
virginia beach, virginia, united states
Ashley Antone's Location
Hampton, Virginia, United States, United States
Ashley Antone's Contact Details
About Ashley Antone

Throughout the past half-decade, I have improved my skills as a customer service representative and help desk agent. I've learned how to effectively guide non-technically inclined users through basic processes ranging from clearing a browsers' cache to setting up port forwarding on their modem. Technical documentation writing, often referred to as Engineer Translations in my office during my time as a Critical Situation Manager for Microsoft, and process documentation writing such as Standard Operating Procedures (SOPs) are both skills I utilize on a daily basis. I've also written usage guides for outside users. My goal is to never have a user or customer unhappy with the service I provide, nor confused on a product I support.

Ashley Antone's Current Company Details
DAO Emerging Technologies, Inc

Dao Emerging Technologies, Inc

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Creative documentation for a better User Experience
virginia beach, virginia, united states
Website:
daogroup.com
Employees:
17
Ashley Antone Work Experience Details
  • Dao Emerging Technologies, Inc
    Support Desk And Documentation Producer
    Dao Emerging Technologies, Inc Jul 2020 - Present
    Virginia Beach, Virginia, United States
    Support Desk- Assist users with and troubleshoot Honeywell mobile computersand accessories- Maintain an accurate record of calls taken- Quality assurance test Honeywell mobile computers and accessoriesDocumentation Producer- Identify processes that require further or updated documentation- Draft, write, and edit educational PDFs for use internally and externally- Script and plan video guides for current and future systems- Stage, shoot, and edit video guides for current and future systems
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  • Chocobuddyfairytale
    Small Business Owner
    Chocobuddyfairytale Jan 2020 - Present
    Etsy
    An online shopping experience for enamel pins, stickers, and odds and ends of the Pop Culture and Cat-centric variety.
  • Analytical Services And Materials, Inc. (As&M)
    Nasa Technology Transfer Systems Support
    Analytical Services And Materials, Inc. (As&M) Jan 2018 - Jan 2020
    Norfolk, Virginia Area
    Help Desk, Documentation, and Systems Testing -Educate and assist internal and external users with the NASA Technology Transfer Systems suite of applications via phone and email -Document Standard Operating Procedures per ISO 9001:2015 guidance -Design easy to follow user guides for public facing systems -Test and report system functionality flaws to the appropriate development team -Verify system consistency via periodic regression testing
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  • Tek Experts
    Microsoft Critical Situation Manager
    Tek Experts Sep 2016 - Nov 2017
    Colorado Springs, Colorado Area
    Technical to Non-Technical Liaison, Resource Organizer, and Team Lead -Ensured customer understanding of technical resource, jargon, and resolution path via phone and email -Identified and assigned appropriate development team members to resolve customer issues -Managed colleague case work based on availability and ability during my time as a Shift Lead -Assisted colleagues with questions and resource issues such as development team procurement procedures
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  • Xerox
    Windstream Kinetic Services Support Agent
    Xerox Jul 2015 - Sep 2016
    Colorado Springs, Colorado Area
    Technical Support for a Non-Technical User Base -Guided general customer inquiries -Troubleshot local wireless (LAN) and wide-area (WAN) networks -Documented information pertaining to communications with users -Reported probable wide-spread issues based on call volume and frequency to appropriate teams -Scheduled technician visits to customer site
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Ashley Antone Skills

Interior Design Powerpoint Workspace Enjoyment Code Baking Family Reunions Food Service Books Traditions Weddings Qualification Data Entry History Work Alone Customer Satisfaction Business Services Shape Reasonable Constructive County Mac Microsoft Word Road Fedora Microsoft Excel Gaming Training Restaurants Customer Service Windows 7 Zoom Cashiering News Grill Ubuntu Conferences Microsoft Windows 98 Camera Well Versed Laptops Film Cameras Impression Take Orders Mercury Related Courses Constructive Feedback

Frequently Asked Questions about Ashley Antone

What company does Ashley Antone work for?

Ashley Antone works for Dao Emerging Technologies, Inc

What is Ashley Antone's role at the current company?

Ashley Antone's current role is Creative documentation for a better User Experience.

What is Ashley Antone's email address?

Ashley Antone's email address is sa****@****hoo.com

What skills is Ashley Antone known for?

Ashley Antone has skills like Interior Design, Powerpoint, Workspace, Enjoyment, Code, Baking, Family Reunions, Food Service, Books, Traditions, Weddings, Qualification.

Who are Ashley Antone's colleagues?

Ashley Antone's colleagues are Patrick Dodds, Sara Merrill, Geoffrey Sisco, Jessi Cabiling, Steven Rice, Jazmin V., Brittan Maccallum.

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