Ashley Antone Email & Phone Number

Virginia Beach, Virginia, United States

Support Desk- Assist users with and troubleshoot Honeywell mobile computersand accessories- Maintain an accurate record of calls taken- Quality assurance test Honeywell mobile computers and accessoriesDocumentation Producer- Identify processes that require further or updated documentation- Draft, write, and edit educational PDFs for use internally and externally- Script and plan video guides for current and future systems- Stage, shoot, and edit video guides for current and future systems

Etsy

An online shopping experience for enamel pins, stickers, and odds and ends of the Pop Culture and Cat-centric variety.

Norfolk, Virginia Area

Help Desk, Documentation, and Systems Testing -Educate and assist internal and external users with the NASA Technology Transfer Systems suite of applications via phone and email -Document Standard Operating Procedures per ISO 9001:2015 guidance -Design easy to follow user guides for public facing systems -Test and report system functionality flaws to the appropriate development team -Verify system consistency via periodic regression testing

Colorado Springs, Colorado Area

Technical to Non-Technical Liaison, Resource Organizer, and Team Lead -Ensured customer understanding of technical resource, jargon, and resolution path via phone and email -Identified and assigned appropriate development team members to resolve customer issues -Managed colleague case work based on availability and ability during my time as a Shift Lead -Assisted colleagues with questions and resource issues such as development team procurement procedures

Colorado Springs, Colorado Area

Technical Support for a Non-Technical User Base -Guided general customer inquiries -Troubleshot local wireless (LAN) and wide-area (WAN) networks -Documented information pertaining to communications with users -Reported probable wide-spread issues based on call volume and frequency to appropriate teams -Scheduled technician visits to customer site