I was responsible for the installation, configuration, and maintenance of fiber optics network infrastructure for the company’s clients, specifically in the Internet Service Provider (ISP) sector.1. Installed and maintained network devices such as routers, switches, and wireless equipment.2. Resolved hundreds of technical support tickets during the work period.3. Improved network stability at multiple client locations by implementing effective technical solutions.4. Collaborated with cross-functional teams to enhance service quality and maintain customer satisfaction.This role gave me a solid understanding of network management, troubleshooting, and customer communication, while also honing my ability to work in a dynamic environment.

1. Assisting in IT problem-solving.2. Preparing presentations, particularly for government client launches.3. Facilitating video conferencing meetings.4. Data input and monitoring.5. Technical support for office computers.

1. Conducting field surveys and data collection.2. Responsible for vehicle operations, including driving.3. Operating drones for survey purposes.4. Participating in planning and mapping survey areas.5. Effectively communicating with stakeholders at survey locations.

1. Actively assisted in the workflow of the RNO (Regional Network Operation) within the Backbone & Datacenter Operation unit.2. Responsibilities included monitoring STOs (Automatic Telephone Exchanges) in regional 4 area (Central Java).3. Tasks involved monitoring the condition of power supply, fuel, and temperature at the STO locations.4. Utilized MEMON as an internal tool for these monitoring tasks.

1. Assisted in the workflow of the ASO (Access Service Operation) unit.2. Responsibilities included overseeing operational processes of new installations from clients.3. Handled customer disruptions in Indihome services.4. Provided support in the helpdesk department.5. Offered assistance for new installations, disruptions, and migrations.