Aaqib Ghaffar Malik Email & Phone Number

Noida, Up, In

Noida, Uttar Pradesh, India

Experienced with a demonstrated history of working in the telecommunications industry. Strong operations professional skilled in Management, Employee Training, Team Coordination, Leadership, and Strategic Planning. Driven, intelligent & Customer Service Professional with a track record of delivering results. I excel at not only being a part of a team, but also leading it.

Noida Area, India

UMANG (Unified Mobile Application for New-age Governance) It is envisaged to make e-governance. It is developed by the Ministry of Electronics and Information Technology (MeitY) and National e-Governance Division (NeGD) to drive Mobile Governance in India. UMANG provides a single platform for all Indian Citizens to access pan India e-Gov services ranging from Central to Local Government bodies and other citizen-centric services. UMANG intends to provide major services offered by Central and State Government departments, Local bodies and other utility services from private organizations. It provides a unified approach where citizens can install one application to avail multiple government services. UMANG service has been made available on multiple channels like mobile application, web, IVR, and SMS which can be accessed through smartphones, feature phones, tablets, and desktops. UMANG has been created with a thought to add convenience to your lifestyle. UMANG will revolutionize the way how an Indian citizen will avail government services today because it leverages the current accelerated Internet and smartphone penetration in our country. • Real Time Analysis to ensure proper chat/Email answering.• Monitoring the CSA’s performances in terms of quality, productivity and giving regular feedbacks on the same.• Focus on daily basis, Shrinkage, timely response with Quality, and Fatal.• Analysis the data of churn pattern & focus on attempt to make contactability on higher side.• Analysis the not interested data to get findings of GAP (Process Related/Agent Related)• Co-ordinate with other functions to develop the app and give feedback to the developer team so to ensure to increase the team's productivity and quality. • Manpower planning, strategy making, • Daily team interaction to get the issue of the team and to identify and close them before the sky falls.

Noida Area, India

PayTm (Outsourced) - Paytm is India’s largest mobile payments and commerce platform. It started with online mobile recharge and bill payments and has an online marketplace today. Paytm is the consumer brand of India’s leading mobile internet company One97 Communications.• Supervise production line operation in accordance with plant policies and procedures.• Train and coach production line employees.• Conduct employee performance reviews.• Responsible for shift schedule to include: work station assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.• Coordinate production startups, shutdowns, and changeovers.• Coordinate with Human Resources for appropriate staffing levels.• Schedule and conduct shift meetings.• Responsible to meet shift production goals.• Responsible for quality control. Make adjustments as necessary during shift to produce product within specifications. Reject product outside of specifications.• Operate within standard operating procedures (SOPs).• Communicate with other Shift Supervisors and Plant Manager.• Assist in production as necessary.• Conduct quality control testing

Noida Area, India

Spice Safar - Its an online portal of ticket booking (Railways/ Flights/ Buses) and recharge bill payment with IRCTC agentship.Has to supervise the team and to ensures daily responsibilities are accomplished by employees on an assigned work shift. This includes delegating daily tasks, answering employee questions and resolving issues. Often taking interviews potential employees along with supervisors and managers, and assists in the employee selection process. At the end of each shift, to complete and provide all necessary reports for a supervisor’s review.

Noida Area, India

Spice Safar - Its an online portal of ticket booking (Railways/ Flights/ Buses) and recharge bill payment with IRCTC agentship.To provide the online support to assist the customers for their certificate installation with Java/Technical support through which the customer can use adjacent his certificate to the portal.

Noida Area, India

Railways Enquiry - 139Voice Support to the passengers who has the concern related to railways booking, journey planning and basic information of Indian Railways.