- Proven track record in ensuring safety and reliability of water systems at South East Water.- Expertise in data analysis, operations, and system analysis.- Pivotal role in enhancing efficiency and effectiveness of safety systems.- Keen analytical skills for proactive identification and resolution of potential issues.- Adept at leveraging data for informed decision-making and strategic solutions.- Commitment to excellence in optimising safety measures for water systems.- Successful collaboration with cross-functional teams for consistently positive outcomes.- Passionate about creating sustainable and resilient safety frameworks aligned with industry best practices.- Designed and executed a comprehensive migration plan for legacy systems to modern infrastructure, reducing operational costs by 20% while improving system reliability and performance.- Conducted comprehensive systems analysis for a large-scale IT infrastructure, resulting in the identification and remediation of critical bottlenecks that improved overall system efficiency by 25%.

- Work in collaboration with internal and external stakeholders across the institution in the delivery of the eAssessment platform for in-semester tests and end of semester exams- Take ownership for the resolution of complex incidents for exam related services. Escalate incidents to vendor support- Coordinate the change, request, incident and problem management processes including liaison with portfolios for prioritization, service owners where outages occur and vendors to ensure alignment with their change processes- Provide expert advice and skills on the project from development to operations. Work with colleagues to plan, analyze and manage the impact of changes to the application and services offered- Analyse logs from various systems to resolve high priority incidents- Develop, document, and review service-oriented operating procedures- Requirement gathering and feasibility study for new features and products- Developing reports to extract data from various platforms- Deliver service enhancements and scheduled upgrades; coordinate activities of external and internal providers and consult with clients to ensure successful implementation- Develop, test, document and implement security and critical recovery procedures- Work with service managers to ensure that applications are available to customers and the business; schedule maintenance to preserve the availability- Work cooperatively and productively within a professional practice group operating in a matrix structure to support the achievement of organizational goals- Develop best practice processes and support faculties to upskill and operationalise eAssessments- Maintenance of enterprise systems like moodle, panopto and Mahara- Design, develop, implement and evaluate new educational projects with a focus on initiatives relating to active inclass, flexible, blended and online learning on the learning management system-

Data Anayst - HotDoc UI/UX Designer - Nobly POS

Roles performed- Handle all the reception administrative work- Call taking- Event management- Design event marketing material- Booking management- Inventory management- Volunteer managementTools used: MS office suite, Google suite, Trybooking, MailChimp

Roles performed:- Was responsible for cash / checking deposits, processing loan payments, opening accounts, getting direct deposits accounts, activating ATM / debit cards- Managed all forex transactions as per branch requirements- Maintained proper cash limits, cashed checks, accepted deposits, and issued cashier’s checks, money orders, traveller’s checks, cash advances, and funds transfers- Supported clients in all banking transactions- Managed entire operations like customer support, processing of demand drafts and inquiries pertaining to the various products offered by the bankOther responsibilities included:- Cash handling, customer service, balance drawer and placing orders for inventory and identifying forged notes-Processing and verification of inward and outward clearing cheques and transfer chequesTools used:Finacle by Infosys, Adobe Photoshop, Microsoft Office, HTML