Aaraby Uthaya Email & Phone Number

• Provide training and support, including but not limited to field visits, one-on-one telephone support, remote desktop access solutions, group training sessions, web-based seminars, and conference calls to Long-Term.
• Create learning materials (i.e. reference guides, workbooks, checklists, e-learning tools, process videos etc.) to assist in knowledge transfer
• Present recommended learning solutions, design/develop training programs and determine learning objectives to meet needs of the learner
• Work along the change management team, to assist office managers as they transition into new software and solutions

Toronto, Canada

• Collaborated with health team on patient screening and preliminary consultation, building care coordination profiles via PointClickCare
• Led patient intake and admissions process, effectively communicating service offerings, LTC rules and legal obligations; enrolled over 20 patients per month
• Diligently screened inbound patient and family calls to determine appropriate course of action including scheduling appointments and coordinating transportation; attended to 150 calls per day
• Proactively communicated ongoing changes to safety precautions during COVID-19 and screened visitors in accordance with Extendicare protocols; recognized for 0 cases of COVID-19 in LTC since March 2020
• Managed day-to-day financial operations including payments, trust deposits, accounts payables/receivables; processed $100,000 in monthly transactions

Toronto, Ontario, Canada

• Effectively screened potential candidates for available roles through detailed review of qualifications and professional experience; successfully matched 80 candidates to roles in 5 months
• Established and maintained key relationships with 10+ clients to facilitate ongoing communication and collaboration during hiring process
• Managed payroll for temporary hires via diligent financial management and operational excellence; processed 80 payroll payments monthly