- Served as a key member of the executive team charged with formulating strategic direction and devising business development initiatives consistent with overall strategy. - Traveled nationally or Internationally to identify new business opportunities and effectively.- Researched and adapted to regulations including State and Tribal entities. Planned and executed marketing strategies and events including trade shows and conferences with over thousands of participants. - Cultivated business partnerships, built a successful pipeline and created new sales opportunities including six new large-scale clients. - Managed new and existing client projects including complex contract negotiations. Strategically managed revenue generation endeavors, including the development of forecasts, divisional pipeline strategies. - Built and managed a business development team to enhance and refine customer relationships and satisfaction. Collaborated with advertising company to rebrand website, marketing materials and sales strategy resulting in increased brand awareness and sales.

Key Role Compliance: • Ensure compliance of the observations as highlighted in Internal Audit Report.• Monitor those internal controls, policies and procedures which are suggested by Internal Audit.• Highlight any deviation from policy by IBC.• Provide assistance to line manager in compliance reviews.• Prepare management reports regarding compliance operations and progressKey Role Customer Services:• Lead the Customer Care Team throughout the Integrated Business Centre.• Ongoing management of suppliers through assigned Client Account Managers.• Prepare weekly and Monthly departmental MIS and present to the top management. • Interacting closely with Industry Consumers, to ensure the quality service. • Define and document new processes, procedures & metrics required to operate a new enhancement.• Perform final test to verify enhancement meets documented business requirements.• Train end users on new process & procedures on enhancement.Any Other Task provided by GM...

• Interacting closely with the Dealers/After Sales team, to ensure products visibility and performance in the Power-retail Outlets. • Deploy Dealership monthly performance management mechanism in order to evaluate Dealerships performance and determined improvement areas.• Being the focal point of communication between the business and the customers had sense of ownership by developing a long term successful customer relationship.• Plan, design and conduct appropriate marketing and selling strategies to meet After Sales Business development objectives and goals.• Conduct Marketing Campaigns and Customer events on National scale.• Monitoring the performance of the entire Toyota Authorized Dealer Network throughout the country.• Conducting Audit & Productivity Enhancement Review of the all Toyota Authorized Dealerships in accordance with the Toyota’s Global Standards.• Result compilation of Dealership Performance against the given targets and KPIs.• Implement the TWSM (Toyota Way of Sales & Marketing) guide lines in day to day activities.• Team Leader CSMIM (Customer Satisfaction Marketing Innovative Marathon) initiate at Dealerships in order to enhancing after sales business through kaizen implementation

• Assist in the data & process analysis. • Define and document new processes, procedures & metrics required to operate a new enhancement.• Perform final test to verify enhancement meets documented business requirements.• Delivers projects on-time, on-budget and to required quality. • Ensures compliance with relevant legal or governmental requirements, company SOPs or requirements issued by supranational organizations.• Negotiates and implements appropriate SLA’s with both internal and external partners • Development of data sources to support territory analysis and planning• Assist in manipulating of different data sources into information to support decision making.(Call Center) Administration:• Setup Call Center for close coordination all over the network.• Supervise the Call Center team for better handling of customer inquiries and complaints. • Prepare weekly and Monthly departmental MIS