Aarav Sharma Email and Phone Number

Responsibilities:-1. Handle incoming customer requests, both from external and internal calls & emails as well as from vendors by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders2. Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level3. Contribute to internal & external technical projects, product and feature launches as well as look for continuous process improvement possibilities

Responsibilities:1. Record details of customer interactions, transactions, inquiries, and other information2. Update customer information including contact information and purchasing preferences3. Managed customer accounts, processed orders, and handled returns and exchanges4. Ensure consistent service delivery and meet performance targets & KPI’s