1. Led a team of ERP support executives, overseeing daily operations to ensure efficient handling of client issues and timely resolution of tickets related to ERP system functionality across modules such as finance, inventory and procurement.2. Acted as a senior resource for complex troubleshooting, managing escalations efficiently to maintain customer satisfaction and team productivity.3. Collaborated closely with internal teams, including software developers and business analysts,… Show more 1. Led a team of ERP support executives, overseeing daily operations to ensure efficient handling of client issues and timely resolution of tickets related to ERP system functionality across modules such as finance, inventory and procurement.2. Acted as a senior resource for complex troubleshooting, managing escalations efficiently to maintain customer satisfaction and team productivity.3. Collaborated closely with internal teams, including software developers and business analysts, to escalate complex problems and ensure timely resolution.4. Conducted training sessions and created user guides to help clients and team members navigate ERP functionalities.5. Produced detailed support reports and performance metrics to track team effectiveness, identify bottlenecks, and recommend changes for improved operational efficiency.6. Conducted regular quality checks on support tickets, providing feedback and training to ensure adherence to service level agreements (SLAs) and continuously improve the team’s problem-solving approach. Show less

• Resolved Daily ERP Queries:- Provided technical support, resolving system functionality, user access, and data accuracy issues to maintain business continuity.• Managed Purchase Reporting:- Monitored procurement data and ensured accurate reflection in ERP.• Created Custom Reports:- Developed Excel reports for purchase, sales, debtors, creditors, and inventory, tailored to management needs.• Generated Outstanding Reports:- Compiled data on debtors and creditors for… Show more • Resolved Daily ERP Queries:- Provided technical support, resolving system functionality, user access, and data accuracy issues to maintain business continuity.• Managed Purchase Reporting:- Monitored procurement data and ensured accurate reflection in ERP.• Created Custom Reports:- Developed Excel reports for purchase, sales, debtors, creditors, and inventory, tailored to management needs.• Generated Outstanding Reports:- Compiled data on debtors and creditors for cash flow tracking.• Prepared Inventory Aging Reports:- Monitored stock levels and identified slow-moving items to optimize inventory turnover.• User Training & Support:- Delivered ERP training and documentation to enhance user proficiency. Show less

• GST Implementation in Tally ERP • Inbound & Outbound Calls Handling • Demonstrated ability to analyze customer issues, identify root causes, and provide timely and effective solutions. • Delivered exceptional customer support for a range of products and services. • Proficient in utilizing CRM systems to manage and track customer interactions, sales leads, and support tickets. • Participated in training sessions to stay updated on product enhancements and new technologies.