● Managed cable organization and installation for over 300 desks in a large-scale office buildout project, ensuring efficient and safe connection. ● Facilitated return of damaged machines to manufacturers for repair, ensuring precise documentation of issues to streamline the repair process and maintain records.● Managed decommissioning of machines, ensuring accurate documentation and proper placement for recycling in compliance with company protocols.● Organized and categorized equipment inventory based on model, enhancing accessibility and tracking efficiency.● Reimaged machines using SCCM to ensure proper recertification and seamless reintegration into the domain, maintaining compliance with company standards.● Performed routine maintenance and cleaning to meet cleanliness standards; replaced SSDs as needed to resolve issues before shipping machines for external service.

-Deliver exceptional IT support to 50+ users weekly through Walk-up and Remote Helpdesk, maintaining a consistent NPS score of 90% year over year.-Provide support to a dynamic user base consisting of Software Developers, Data Scientists, Sales Engineers and other key internal teams across a variety of environments including public cloud, on-site, and remote support-Demonstrate a heightened commitment to user security by verifying user identities, safeguarding the integrity of both user and company data, and ensuring the highest level of protection.-Escalates issues cross-functionally with 6+ other teams, ensuring clear and effective communication to establish and implement a resolution for the customer -Provide a holistic support to Meta employees offering guidance not only on technical matters but also on office resources, accessories, internal groups, forms, and upcoming events, ensuring that every Meta employee has a seamless and informed experience.-Collaborate with the Enterprise A/V team to resolve conference room issues; including monitor, audio, hardware syncing problems, and floor decommissioning/recommissioning.

-Supported over 50+ users weekly through various channels including in person Walk-up support and Remote Helpdesk-Assisted in onboarding around 20 new hires per week on average, offering seamless support for primary and mobile device setup, password resets, and internal tooling access-Documented detailed resolutions on an internal ticketing system providing clear troubleshooting steps-Configured and updated mailbox, calendar, distribution list, and shared drive permissions through Active Directory, Microsoft Exchange Admin, and Powershell-Collaborated on a cost-saving e-waste pilot program in the Chicago office, identifying devices for re-use & recycling end of life IT assets.

-Provided a positive customer experience by ensuring there is high quality produce upwards of 1,000 fruits and vegetables -Daily use organizational and time management skills by stocking orders up to 100 items -Earned a new promotion to level 2, recognizing the dedication and hard work within my role -Traversed through and efficiently adapted to new operations and standards of procedures in multiple departments