Lead Customer Service Representative
Current- Monitor all agents making sure they abide by United policies.
- Greet and provide general information to passengers, clients and airline personnel in a courteous and professional manner.
- Reading and understanding letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations for International & Domestic destinations from reference documents.
- Provide special services as required.
- Direct large pieces of luggage and other checked articles too large to be dispatched in the baggage handling system to oversize.
- Assist with the ticketing and boarding process, gates, and baggage service.