Assist walk in customers with questions, estimate dollar value of collection buys, manage card stock inventory and assets

Creating functional prototypes of inventory management solutions, designing user experiences for software based tools, creation of marketing initiatives, marketing metrics, oversight of customer engagement and retention.

— Classic toys, reimagined. Old memories, made new again via handmade action figure toys with modern, plug and play interchangeable parts. You’re never too old to feel like a kid again.Design & plan products, fabricate master pieces, produce end product mold. Incredible attention to detail. Lead graphic design on identity design, packaging design, social media marketing, digital ad marketing.

Part owner / general manager, organizing operational improvements & processes, designing inventory management systems, planning & outreach for customer and community growth, crafting marketing approaches and add campaigns to diversify & expand the variety and frequency of patrons accessing LVL UP’s physical store and multitude of products and services.

Coordinate & manage inventory stock, listing and pricing details, fulfillment and shipping operation of collectible trading card product items. Coordinate with buying team for stock needs and replenishment. Coordinate digital and print marketing efforts and social media outreach, customer support and video streaming / video channel marketing efforts.

Manage, align, and lubricate obstacles that come up between a customer and receipt of their purchases. Bring my UX mind inside a customer service workflow and try to affect and smooth friction around the tasks, services, resources, and communication they need to serve the customers and clients to their best ability.

— Serving the avid reader market for 16 years, delivering incredible collectible books, in equally incredible condition, across the globe, with the same friendly customer service of a small town corner bookstore.Conceptualize inventory management SaaS prototype for online vendors with online/offline sync, outperforming manual previous methods with optimal user experience and user flows.

— Empowering small and medium sized businesses to make smarter employee decisions, in order to focus on their core business via access to an expert HR system equaling that of large corporations, except on a small business budget.Refine end user’s experience exceeding competitor B2S SaaS products in the employee management field. Delivered framework of end to end user testing, leading to increased performance and user satisfaction. Masterful use of Adobe Illustrator creating low fidelity wireframes and high fidelity page assets for implementation by the development team.

— ACV Auctions: The leading dealer to dealer digital wholesale marketplace; dealers nationwide buy and sell tens of thousands of vehicles monthly on ACV.Delivering solid user experience solutions across various projects, ranging across on-boarding, buying & selling items, fundraising, search & result filtering. Predominantly web startups, some funded, some bootstrapped, work closely with Helm project leads who plan goals in coordination with startup founders.

— LaunchOpen.com: Groundbreaking software platform unifying student and teacher data into a single point of reference, while stimulating students to excel via a quantifiable goals system.Analyzing feature documents delivering wireframes and interaction designs driving comprehensive access to an array of tools leading to educational success, building students’ personal self-esteem, and doing so without requiring extensive end user training.

— Minority-owned graphic design and marketing agency, providing customer solutions to key aspects of business development utilizing minimal customer input and contribution.Create low fidelity wireframes and user flows for web-based interfaces. User testing performed on lo-fi wireframes. Deliver high fidelity interface assets to the development team.

— High profile distributor of Bic Graphic promotional products and Norwood promotional products. Providing promotional marketing, copywriting, and graphic design services since 1995.Manage layout design for product catalogs, while adhering to corporate branding guidelines. Prepare digital photos and art assets, composing together alongside product copy delivering an visually appealing design leading to increased product sales.

— 50+ years in business becoming the largest family-owned grocery store chain leader in the western Pennsylvania tri-state area.Compose product photo imagery with marketing copy conforming to established templates. Prepare, package, and export high resolution assets for delivery to external print vendors. Create engaging product advertisements, promotional materials, advertisements, and signage driving customer sales.

— The leader in connecting and educating engineers while promoting, developing and advancing aerospace, commercial vehicle and automotive engineering.Create beautiful promotional materials composing inspirational imagery and educational information, driving SAE supporters to attend industry conferences and workshops, leading to a rise in volunteer donations, helping sustain the company’s philanthropic effort across the automotive, aviation, and industrial manufacturing sectors.

— DynaVox is a leading U.S.-based developer, manufacturer and distributor of speech generating devices and symbol-adapted special education software used to assist individuals in overcoming speech, language, and learning challenges.Craft visually engaging promotional materials used to drive interest and sales of medical devices assisting disabled users with their communication needs. Edit product photos, event photography, for composition into symposium signage, product catalogs, and learning material designs. Managed company website and digital presence via custom built content management system.