Oversaw Quality Assurance for 13 separate product teams, with 15 people in my reporting tree, 5 direct IC reports, and 2 Manager Reports. Led QA org on major initiatives such as reducing Time to Production, and moving all products to CI/CD. Collaborated on cross GM initiatives within QA Leadership Council, and led GM QA org on major company wide objectives.Oversaw Quality Assurance for 13 product teams, with 15 people in reporting tree, including 5 direct IC reports, and 2 Managers. Netted 100% Mgr Composite Score and 100% DI&B Composite score, landing as one of the highest ranked QAM in the company.Head of Job Seeker QA org (over 60 people) on major initiatives such as reducing Time to Production and moving all products to Continuous Integration/Continuous Deployment (CI/CD). Coordinated and led the Job Seeker Indeed Plus testing initiative, a cross--company platform for hosting new jobs from untapped marketsDeveloped and directed org wide Tiger Team consisting of 30 QAAE/QAE to ensure all teams had vital test coverageRedesigned and formalized the Indeed Software Development Engineer in Test (SDET) role, crafting Rubrics for each level, and creating SDET 2.5 entirelyLed QA Compensation Task force, personally drafting new job descriptions for all QA roles and collaborating with HR and Payroll to implement CoL raises for all QAE Dedicated mentor and coach to multiple managers not in reporting tree, including Software Development ManagersFinal review scored 4/5, with projected promotion to Director at EOY 2023.

Appointed as Promo Panelist for the QA Organization, and acting Evaluation Shard Lead for Job Seeker QA (Successfully presented over 25 Promo Cases during tenure, including Indeed’s first QAE/4).Successfully instituted a QA Rotation process to circumvent shortages due to hiring freeze, resulting in multiple QAAEs/QAEs moving to teams in need and unblocking product developmentOversaw hiring and onboarding of QAAE/QAE/SDET/QAM for all teams in reporting tree, and calibrated as an interviewer for all roles within QA, leading to over 40 hires Successfully led and directed all teams in implementing Test Pyramid framework by seamlessly integrating unit, narrow, and broad integration tests within critical business applicationsImplemented comprehensive reporting dashboards for all teams, effectively measuring and analyzing critical metrics including Bug Escape rates, Automated test coverage, CI/CD status, and time to production. This allowed agile pivots and data-driven decisions, ensuring superior quality and streamlined delivery of product.Led Scrum Ceremonies for multiple teams, leveraging exercises successfully targeting improvements to Delivery Lead Time, expanding test coverage without impacting deployments, and improving QA/DEV/PROD alignment

Appointed to Head of QA and reporting to the CTO, oversaw 10 QAE/QAAE across 9 separate product teams. Developed and implemented career paths for QA including technical and management tracks. Paths clarified goals for team based on their preferences and skillsets, while increasing engagement in their professional growth.Engineered company wide initiatives, including team defect ownership, and an Alumni Program to keep outgoing employees within the company networkPioneered use of Vagrant in QA to assist with provisioning and maintenance of VM environments, allowing more test coverage with the same resources.

Monitored deployments, site exceptions and defects, and worked with the Directors of Development, Product, Design, and Scrum to improve development process. Trained and mentored newly hired QA and developers, imparting essential domain expertise, and spearheaded the development of robust strategies to enhance the workflows between Product, Development, and QA teams, ensuring superior quality of both web and mobile applications.Slashed total site exception count in half within the first 2 months as QAM by implementing “Exception Fridays”, a reward-based contest to fix the worst site issues

Spearheaded the research and successful implementation of Agile development principles, also hiring and onboarding the first company-wide Scrum Master, optimizing the efficiency of uShip’s development process