Aaron Amarasekera Email & Phone Number

United States

Phoenix, Arizona, United States

• Achieved a 20% reduction in customer complaints by implementing high-standard service protocols and effective issue-resolution techniques.• Collaborated with team leads and management to achieve financial targets, providing strategic guidance and overseeing inventory management to maintain service excellence.• Managed and nurtured a team of 15+ associates, enhancing employee satisfaction by 10% through focused communication, comprehensive training, and performance… Show more • Achieved a 20% reduction in customer complaints by implementing high-standard service protocols and effective issue-resolution techniques.• Collaborated with team leads and management to achieve financial targets, providing strategic guidance and overseeing inventory management to maintain service excellence.• Managed and nurtured a team of 15+ associates, enhancing employee satisfaction by 10% through focused communication, comprehensive training, and performance management.• Ensured inventory accuracy and optimal merchandise presentation, including stocking and rotation, while strictly adhering to safety and compliance standards set by state and federal regulations.• Drove a 15% increase in sales through the development and execution of customer-centric strategies and the successful introduction of new product lines.• Formulated and executed efficient operational processes, utilizing data analytics to track progress and identify areas for improvement.• Ensured strict adherence to company policies and ethical standards, collaborating with organizations like Ecolab for compliance assurance and implementing corrective actions for any compliance-related issues.• Demonstrated flexibility in adapting to changing work demands and showed proficiency in utilizing digital tools for key job functions.• Effectively planned and executed tasks aligned with business priorities, ensuring timely completion and achievement of set goals.• Played an active role in talent development, offering constructive feedback and acknowledging associates' contributions, fostering a culture of growth and recognition. Show less

Cape Girardeau, Missouri, United States

• Directed the operations of 4 gas stations/convenience stores, ensuring optimal service standards and operational efficiency. Implemented analytical approaches to streamline processes and enhance overall performance.• Led the development and execution of targeted marketing initiatives, leveraging customer data and market analysis, resulting in a 15% increase in sales and the successful introduction of new product lines.• Managed and inspired a team of 10+ associates, utilizing… Show more • Directed the operations of 4 gas stations/convenience stores, ensuring optimal service standards and operational efficiency. Implemented analytical approaches to streamline processes and enhance overall performance.• Led the development and execution of targeted marketing initiatives, leveraging customer data and market analysis, resulting in a 15% increase in sales and the successful introduction of new product lines.• Managed and inspired a team of 10+ associates, utilizing data-driven insights for workload optimization and performance benchmarks, leading to improved team cohesion and productivity.• Orchestrated a training initiative focused on operational excellence and customer service, boosting employee satisfaction by 10% and enhancing staff capabilities.• Collaborated with assistant managers and team members to analyze and improve operational workflows, ensuring excellence in merchandise presentation and inventory management.• Introduced a customer service enhancement program, informed by customer feedback analysis, achieving a 20% reduction in customer complaints and elevating customer engagement.• Managed store profitability, employing data-driven strategies for recruitment, training, and development, balancing operational needs with merchandising effectiveness.• Demonstrated innovative solutions in associate development, sales growth, expense management, and merchandising, underpinned by analytical decision-making. Show less

Cape Girardeau, Missouri, United States

• Delivered timely, responsive, and accurate support to prospective international students and their families, achieving a 95% satisfaction rate, and demonstrating strong customer service skills in a diverse educational environment.• Efficiently converted international GPA calculations to the U.S. 4.0 scale and meticulously verified application materials, ensuring precise and efficient processing of international applications in compliance with USCIS regulations.• Utilized… Show more • Delivered timely, responsive, and accurate support to prospective international students and their families, achieving a 95% satisfaction rate, and demonstrating strong customer service skills in a diverse educational environment.• Efficiently converted international GPA calculations to the U.S. 4.0 scale and meticulously verified application materials, ensuring precise and efficient processing of international applications in compliance with USCIS regulations.• Utilized university databases, including Banner Document Manager, to run reports, interpret admissions data, and manage daily operations, showcasing expertise in data analysis and adherence to USCIS guidelines.• Provided comprehensive administrative, clerical, and technical support across various aspects of the international admissions workflow, demonstrating adaptability and proficiency in handling diverse responsibilities.• Maintained active communication with prospective, applied, and current international students through various channels, ensuring clear and empathetic interactions.• Demonstrated strong proficiency in software platforms such as Element451, and Microsoft Office Suite, and government databases like SEVIS, enhancing the efficiency and compliance of the admissions process.• Assisted in interpreting admissions data and policies, providing crucial support to the university in making informed decisions and contributing to the continuous improvement of the international admissions program. Show less

Cape Girardeau, Missouri, United States

● Managed the daily operations of the Student Recreation Center, enforcing rules, maintaining security, and ensuring proper event setups and teardowns, leading to smooth operations and a safe, organized environment● Increased memberships by 20% and achieved a 90% satisfaction rate by engaging with patrons, providing detailed information, assisting with inquiries, and resolving complaints, reflecting strong customer service skills● Oversaw the cash register and balanced closing… Show more ● Managed the daily operations of the Student Recreation Center, enforcing rules, maintaining security, and ensuring proper event setups and teardowns, leading to smooth operations and a safe, organized environment● Increased memberships by 20% and achieved a 90% satisfaction rate by engaging with patrons, providing detailed information, assisting with inquiries, and resolving complaints, reflecting strong customer service skills● Oversaw the cash register and balanced closing reports, conducting regular audits and maintaining meticulous records, ensuring 100% accuracy in financial reporting and contributing to the facility's financial stability● Collaborated with various stakeholders to orchestrate over 100 well-organized events, receiving commendations for professionalism and attention to detail, enhancing the reputation of the facility● Employed empathetic listening and problem-solving techniques to achieve successful resolutions in 95% of patron complaints, leading to repeat patronage and positive referrals● Managed the day-to-day operations, including staffing, scheduling, and budgeting, and conducted training for staff and volunteers on facility policies and procedures, displaying leadership and teamwork abilities● Inspected the facility regularly to ensure compliance with safety regulations, demonstrating a commitment to maintaining a secure environment and adherence to standards Show less

Cape Girardeau, Missouri, United States

● Created a welcoming atmosphere for faculty, staff, students, families, callers, and visitors. Managed front desk operations and maintained a positive attitude, achieving a 95% satisfaction rate and elevating the office's reputation● Assisted the admissions office in accurately processing admission forms, resulting in a 10% increase in applications. Prepared concise training materials for new team members, halving the onboarding time and boosting efficiency● Prepared and… Show more ● Created a welcoming atmosphere for faculty, staff, students, families, callers, and visitors. Managed front desk operations and maintained a positive attitude, achieving a 95% satisfaction rate and elevating the office's reputation● Assisted the admissions office in accurately processing admission forms, resulting in a 10% increase in applications. Prepared concise training materials for new team members, halving the onboarding time and boosting efficiency● Prepared and delivered informative presentations and Q/A sessions for prospective students, providing essential insights and enhancing their decision-making process regarding their education at the University● Led and coordinated a team of ambassadors and volunteers, fostering cohesion and motivation. Ensured the team was well-trained, goal-aligned, and delivered exceptional service, enhancing the student experience● Collaborated with stakeholders to organize campus tours, presentations, and Q/A sessions. Demonstrated meticulous planning, timely execution, and attention to detail, enhancing the university's outreach and student engagement Show less

Cape Girardeau, Missouri, United States

● Acted as a key student representative, promoting goodwill and building strong relationships with visitors, guests, and university stakeholders● Collaborated closely with the University's President on important affairs, demonstrating leadership, communication, and strategic alignment with organizational goals● Ensured a consistent and positive portrayal of the University's values and mission, reflecting an understanding of brand management and customer experience●… Show more ● Acted as a key student representative, promoting goodwill and building strong relationships with visitors, guests, and university stakeholders● Collaborated closely with the University's President on important affairs, demonstrating leadership, communication, and strategic alignment with organizational goals● Ensured a consistent and positive portrayal of the University's values and mission, reflecting an understanding of brand management and customer experience● Worked on initiatives that required student representation, reflecting teamwork, collaboration, and a commitment to the educational mission Show less

Master Of Science - Ms, Management

Bachelor'S Degree, General Studies With A Minor In Political Science