Aaron Ashley Email and Phone Number
Aaron Ashley work email
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Aaron Ashley personal email
Enthusiastic customer driven individual, who has a strong knowledge of the Insurance and Financial Services industries. I have successful experience in leading operational change and promoting client excellence.
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Senior Operational Excellence ManagerHowden Insurance Local UkCoventry, Gb
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Senior Operational Excellence ManagerHowden Insurance Local Uk Nov 2023 - PresentWorcester, England, United KingdomImplementing a bulletproof framework focused on user accessibility, operational efficiency and client success.• Head of the creation, mapping and development of all Standard Operating Practices (SOP’s).• Responsible for all operational training requirements from induction to upskilling and further personal development.• Leading projects focused on creating process efficiencies and improving client fallout (including time in motion assessments). -
Operational Development ManagerHowden Insurance Local Uk Apr 2023 - Oct 2023Oversight of all Operational Training and Development requirements, Client Experience metrics and administrative functions.
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Operational Development ManagerKingfisher Insurance Apr 2021 - Apr 2023Redditch, England, United KingdomReporting to the Director of Operations, Leading the Operational Development Department and Academy. Responsible for all Operational Training and Development requirements.Improved retention of staff by 70% through successfully embedding an engaging induction programme and continuous development framework.Led projects focused on improving processes to benefit clients, colleagues and commercial outcomes across all areas of the operation. -
Team ManagerKingfisher Insurance Mar 2020 - Mar 2021Responsible for a growing team of 20-35 and lead the migration of all operational Contact Centre processes whilst maintaining service KPIs, encouraging best practise and building strong relationships with my team remotely due to the COVID pandemic.
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Membership Customer Services Team LeaderThe Camping And Caravanning Club Jun 2017 - Mar 2020Coventry, United KingdomI managed the day to day operations of the Customer Services Team and constantly strived for Service Excellence across all communication channels including; email, telephone, written correspondence and social media. -
Customer Service ExecutiveMarkerstudy Insurance Jul 2016 - Jun 2017Royal Leamington Spa, Warwickshire, United Kingdom -
Disputes Handler- Debit Card ServicesBarclays Uk Jan 2016 - Jul 2016Coventry, United Kingdom -
Senior Customer Relations ManagerChorus Law Aug 2015 - Dec 2015Stratford-Upon-Avon, Warwickshire, United Kingdom -
Sales & Service Team ManagerBgl Group Feb 2015 - Jul 2015Coventry -
Customer Experience RepresentativeBgl Group Jan 2012 - Jan 2015Coventry, United Kingdom
Aaron Ashley Skills
Aaron Ashley Education Details
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Advanced Diploma- Level 5 -
The Woodlands School & Sports College
Frequently Asked Questions about Aaron Ashley
What company does Aaron Ashley work for?
Aaron Ashley works for Howden Insurance Local Uk
What is Aaron Ashley's role at the current company?
Aaron Ashley's current role is Senior Operational Excellence Manager.
What is Aaron Ashley's email address?
Aaron Ashley's email address is aa****@****b.co.uk
What schools did Aaron Ashley attend?
Aaron Ashley attended The Open University, The Woodlands School & Sports College.
What are some of Aaron Ashley's interests?
Aaron Ashley has interest in Education.
What skills is Aaron Ashley known for?
Aaron Ashley has skills like Insurance, Team Management, Change Management, Management, Coaching, Performance Management, Team Motivation, Regulatory Compliance, Customer Service, Customer Satisfaction, Customer Experience, Customer Retention.
Not the Aaron Ashley you were looking for?
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Aaron Ashley Gaspar
Manchester
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