Responsible for the day-to-day operations of a Verizon Wireless location. Worked with my team to ensure individualized customer service to equip the customers with appropriate wireless products and Verizon Wireless Service•Epitomized Russell Cellular's core values of Integrity, Expertise, Initiative and Service•Instilled these values into your team members so together you live out our brand foundation of Care for every person on the team, customers, and members of the communities in which we do business•Facilitated retail sales of cellular phones and wireless services to the public•Created additional sales opportunities through creative marketing campaigns•Continually increasing knowledge of telecommunications products and services•Observing retail sales reps selling process, teaching best practices, and ensuring delivery of top-tier customer service•Sought additional sales through creative marketing and community involvement•Developes and monitored action plans for the accomplishment of daily/month sales goals•Prepared Wireless Specialist reviews with approval from the District Sales Manager•Facilitated new hire sales training program and ensuring that are required elements are completed•Pre-screened job applicants and conducted all interviews•Hired new employees with approval from the District Sales Manager•Conducted disciplinary action plans as needed with approval from the District Sales Manager•Managed shift scheduling