In my role as a Customer Success Support Specialist at SimplePractice, I empowered customers to navigate the complexities of an electronic health records (EHR) system. I provided personalized support via email, phone, and chat, ensuring clients could effectively manage their workflows. By delivering clear, detailed solutions, I consistently exceeded performance metrics and received excellent customer feedback for my ability to simplify intricate processes.

As a Customer Experience Representative for BlueAir, I managed customer inquiries, complaints, and product-related issues through phone and email communication. My role included processing sales and returns, ensuring seamless transactions for customers. I became proficient in navigating the NetSuite application and coordinating logistics through the FedEx packaging system, consistently delivering efficient and high-quality service.

In my role as an Enrollment Specialist for a third-party benefits administrator, I guided participants through the process of enrolling in healthcare insurance benefits. Working in a high-volume call center, I efficiently handled inquiries over the phone, providing clear explanations of various insurance coverage options to ensure participants made informed decisions.

I was a key member of the operations team responsible for launching and managing hotel operations. My role encompassed overseeing guest reception, front desk activities, and the supervision of both maintenance and housekeeping departments. I became proficient in the Rover Reservations Operating System, as well as cashiering and night auditing processes. Additionally, I played an integral role in training new employees on the Rover system and maintaining day-to-day operational standards. During my tenure, I received consistently positive feedback from guests through various travel platforms, reflecting my commitment to delivering excellent service.

During my time as a grocery stock clerk at Jewel-Osco, I was responsible for ensuring shelves were fully stocked, organized, and visually appealing to customers. I maintained inventory accuracy, rotated products to prevent spoilage, and assisted customers with locating items. My role required strong attention to detail, physical stamina, and excellent time management to meet the demands of a fast-paced retail environment. I collaborated closely with team members to ensure smooth operations, consistently contributing to an efficient and well-organized store.

At Borgess Medical Center, I served as a Patient Access Specialist, facilitating patient check-ins and registrations for labs, X-rays, and surgeries. My role involved navigating insurance systems, collecting payments for services, and accurately entering ICD-10 and CPT codes. I worked extensively with the Epic and Cerner EHR systems to efficiently manage patient data. Throughout, I ensured a seamless registration process while maintaining compliance with healthcare regulations and insurance protocols.

As a Customer Care Consultant at PNC, I served as the first point of contact for customers, assisting with a wide range of banking needs, including online banking support, account inquiries, transfers, and opening new accounts. I provided clear guidance on using the PNC application and explained overdraft fees, ensuring customers understood their financial options. My role involved resolving customer concerns creatively, particularly with upset clients, and delivering solutions in a professional manner. While I handled all aspects of banking over the phone, my responsibilities excluded cash transactions.

As a Front Desk Agent at The Whitehall Hotel, a 4-star property located in the prestigious Gold Coast neighborhood of Chicago, I was responsible for managing guest check-ins and check-outs, handling reservations, and addressing guest inquiries with professionalism. I ensured smooth daily operations by coordinating with housekeeping, maintenance, and other departments to meet guest needs. I also processed payments, managed room assignments, and handled special requests, always striving to enhance the guest experience. I consistently received outstanding reviews for my customer service and broke records for upselling guests to premium room options, driving both guest satisfaction and hotel revenue.

As a Ticket Agent at Shoreline Sightseeing, I was responsible for selling tickets to tourists for the popular Chicago Architecture Riverboat cruise. This role required thorough knowledge of ticket pricing, local attractions such as Navy Pier and the Magnificent Mile, as well as managing point of sale systems, boat schedules, and capacity limits. Due to my strong rapport with tourists and guests, I was soon asked to join the Call Center team, where I facilitated group bookings, coordinated with international representatives, and assisted guests with inquiries and tour bookings over the phone, ensuring a seamless and enjoyable experience.

As a Guest Service Aid at the JW Marriott Chicago, I provided bellman services, assisting guests with luggage, transportation, and various requests. In this role, I collaborated closely with all facets of the front office staff, ensuring seamless communication between departments to enhance guest satisfaction. My responsibilities included delivering exceptional customer service while supporting the overall operations of the hotel’s front desk and concierge services.