Aaron Baca Email & Phone Number

Albuquerque, New Mexico Area

- Partnering with multiple management teams to hire, train, coach, mentor, and manage 47+ IT employees that support classified, and unclassified projects and services, in direct support of matters of national security.- Filling over 20 IT positions within first year as Delivery/Hiring Manager.- Engaging accord and productivity for troubled teams and.

Albuquerque, New Mexico Area

- Supervised two enterprise IT server teams, and related services, with the highest degree of professional standards, collaboration, teamwork, and success; supporting ITIL SLAs (Service Level Agreements), and Projects, from inception to closure; identifying and mitigating project risks; strategically allocating resources; managing teams; and delegating.

I Manage three University Enterprise IT services, and a team of nine IT employees. Services include:1) Enterprise Student Faculty/Course Evaluation Service, using R for Data Wrangling, see: http://coursefeedback.unm.edu; 2) Enterprise Web-based survey tool, using Opinio, HTML and Java for extensibility, see: http://esurveyinfo.unm.edu; 3) Test Scoring.

- Accepted job offered, during re-organization, to work with a special team selected to design and implement a new IT consulting service for UNM, which provided formal project intake, initiation and analysis services for complex IT requests. - Successfully implemented PM service by hiring and training other Technical Project Managers; formally addressing.

- Successfully lead, and trained, University departments using evolving and innovative technologies focused on centralized PC management, saving UNM thousands of man-hours each year. E.g. I began cloning public PCs before imaging technology was invented. Once imaging technology hit the market, I introduced it to UNM by inviting the first advertised vendor.

- Transformed a technically unfriendly Help Desk environment, for both customers and employees, to a pleasant, consistent, customer, and tech-friendly Help Desk. - Provided technical support to University clientele on all aspects of UNM computing platforms, network, and applications. - Hired, trained, and supervised Help Desk Students, Staff, and.

- Application development using Progress 4GL, along with Xponent, a full life cycle object oriented application generator. - Developed, maintained and modified extremely large financial and accounting programs for UPS and other large world-wide corporate customers using software engineering principles. - Designed and developed database extracts and reports.

- Student Co-op position for 2 semesters - For AFB Dept. of Personnel: analyzed application requirements, then developed database applications using formal Software Engineering practices, Report Designer, and dBaseIII+. - Developed HR tracking applications. - Upon graduation was offered a full-time position.