Project Manager, Case Management InitiativeStrategic Leadership: Led elements of the $25.7M Case Management initiative as Project Manager, managing a dynamic project team over 16 months of the six-year project lifecycle. Oversaw 34 bi-weekly development sprints across diverse teams, including Tablet, Salesforce, Online Customer Portal, and Enterprise Architecture agile scrum development teams.Technical Oversight & Innovation: Advanced project development by implementing rigorous cross-system testing protocols, ensuring seamless integration and functionality across platforms. Successfully launched features enabling real-time tracking of over 16,000 waste collection vehicles, significantly enhancing customer Net Promoter Score and bringing the enterprise into compliance with new customer contracts.Resource Planning & Financial Management: Expertly handled resource allocation, both labor and non-labor, to optimize project timelines and budgets. Developed comprehensive CapEx and OpEx financial plans, ensuring fiscal responsibility and strategic alignment with project goals.Stakeholder Engagement & Reporting: Provided detailed, regular updates to project executives, fostering transparency and trust. Facilitated effective communication channels that aligned project milestones with stakeholder expectations, driving the initiative towards successful completion.Achievements: Under my management, the Case Management initiative not only met but exceeded contractual obligations, enabling the enterprise to expand into new regions.

Managed Indiana Department of Correction Project Delta.Completed 30 three-week sprints to deliver thousands of user stories and bug fixes over 22k+ work items.Led company adoption of disciplined agile project management through Azure DevOps.Collected eight figures in project work milestone awards and seven figures in scope increases while meeting margin targets.Applied innovative data visualization techniques to plan and track software development including user modules, reports, interfaces, and bug-fixes.Developed and implemented the resource plan, with responsibility for hiring candidates, managing direct reports, and coordinating the efforts of 35+ full-time team members.

Managed development of report applications for the new prison system. Wrote complex SQL queries and built reports in Telerik. Facilitated customer and executive design sessions, derived requirements from policy and law, conducted system analysis and data research, administered unit and integration tests, tuned reports for performance, coached other developers in the new system. Over 45 complex new ACIS reports and 20 HR reports created in eight months. Project managed the retirement of the mainframe prison and human resources systems.

Program Manager for implementation of the Arizona Correctional Information System, a $30M+ custom-developed system for managing Arizona state prisons and community corrections • Led a team of project managers, business analysts, operational experts, and vendors in preparing for state-wide system deployment • Used agile and waterfall techniques to deliver on-schedule more than 2100 TFS (Team Foundation Server) bug fixes in 28 code release iterations, testing of 4000 user scripts, migration of 300k inmate records, development of 150 reports, testing and acceptance of 30 system interfaces, development and delivery of 44 training classes, system training and go-live support for 4000 users, and delivery of 15 scope change requests

• Program manager for the Hospital Transformation Performance Program, a strategic healthcare initiative of 11 lean projects using agile techniques, achieving $16 million in incentives by exceeding patient care improvement targets; presented performance data from Epic electronic health record• End-to-end project manager (PM) for Project Server implementation and its upgrades, involving hundreds of users and > 1500 projects across the entire Software Development Lifecycle (SDLC)• Business intelligence specialist for the Project Management Office; wrote IT Department dashboard (400 employees) using complex SQL queries, SQL Server Reporting Services (SSRS), and Excel Services with data from Lawson, Remedy, MS Project Server, and SharePoint databases • Invented innovative ways to use database data to systematize and dramatically improve project approval, staffing, sequencing, and scheduling• Technical Project Manager for GHX (Global Healthcare Exchange) Software as a Service (SaaS) implementation project, led a team of client and vendors to transform supply-chain systems; cloud-based and on-premise server implementation; data extract, transform, and load (ETL); cutover and go-live; reorganization and skills training; vendor management• Facilitated annual capital, operational, and human resource planning of over $30 million in capital portfolio spending with Legacy Health’s CIO and IT executives• Business systems analysis on application and project portfolios; collected and presented data, made process flow diagrams (Visio), and implemented unexploited software system capabilities

Led a team of consultants in a multi-year engagement with Legacy Health, a non-profit hospital system, to design and implement new processes and technology for their PMO of 70 project managersLed the creation of an IT management dashboard to allow central control of service management, project management, resource management, and organizational developmentLed design sessions and annual capital planning of a $17 million capital portfolio with the IT executive councilLed a major portion of training for a global implementation of MS Project Server for Bristol-Myers Squibb, a $17 billion pharmaceutical companyPrepared and delivered training on project management process and skills for 900 project managers across the world

Led a platoon of Soldiers with a mission of establishing high speed network communications anywhere in the world for the headquarters of the 81st Armored Brigade Combat TeamLed a staff signal section in supporting an artillery battalion, including service desk operations, network infrastructure, and telecommunicationsAchieved Honor Graduate in Signal Officer Basic Course, ranked 2 of 73 officersAs an enlisted combat engineer, worked with demolitions and explosive breaching

• Project manager for program management support for a $3 million strategic transformation/process re engineering program at Portland General Electric (PGE), a public utility• Project manager for PGE Electronic-Payment selection project, including critical analysis of vendor solutions against project requirements, including build-vs-buy analysis with SDLC considerations• Project manager for application portfolio analysis at Tripwire, Inc., including vendor selections and scorecards for ERP, CRM, and license management systems with $13 million of IT spending• Used agile techniques such as backlog, sprints, code reviews, releases, and retrospectives • Coded a set of custom SharePoint webparts, used by 400 users and over $50 million in project portfolio budget for Schlumberger Limited with C#, Visual Studio, SharePoint APIs, and SQL • Used graduate-level statistical techniques to show confidence intervals for the costs of converting thousands of Webi reports to SSRS• Pro-bono work benefiting Kiddazzle (dental foundation) and Listen to Kids (child shelter)

Java developer. Wrote code to help FedEx pilots choose runways for landing aircraft.