Senior Project Manager
Project Manager, Case Management InitiativeStrategic Leadership: Led elements of the $25.7M Case Management initiative as Project Manager, managing a dynamic project team over 16 months of the six-year project lifecycle. Oversaw 34 bi-weekly development sprints across diverse teams, including Tablet, Salesforce, Online Customer Portal, and Enterprise Architecture agile scrum development teams.Technical Oversight & Innovation: Advanced project development by implementing rigorous cross-system testing protocols, ensuring seamless integration and functionality across platforms. Successfully launched features enabling real-time tracking of over 16,000 waste collection vehicles, significantly enhancing customer Net Promoter Score and bringing the enterprise into compliance with new customer contracts.Resource Planning & Financial Management: Expertly handled resource allocation, both labor and non-labor, to optimize project timelines and budgets. Developed comprehensive CapEx and OpEx financial plans, ensuring fiscal responsibility and strategic alignment with project goals.Stakeholder Engagement & Reporting: Provided detailed, regular updates to project executives, fostering transparency and trust. Facilitated effective communication channels that aligned project milestones with stakeholder expectations, driving the initiative towards successful completion.Achievements: Under my management, the Case Management initiative not only met but exceeded contractual obligations, enabling the enterprise to expand into new regions.