• Tasked with creating, assembling, implementing, and managing a new Field Services department (2020)• Successfully submitted business/budget plan and received Board approval• Hired 5 technicians (1 local, 4 remote), and transferred over 2 Regional Product Support Managers responsible for South America• Business forecasts and budgets for next 5 years, including additional headcount• Technicians are responsible for all applications, engine series, and electronics• Area of… Show more • Tasked with creating, assembling, implementing, and managing a new Field Services department (2020)• Successfully submitted business/budget plan and received Board approval• Hired 5 technicians (1 local, 4 remote), and transferred over 2 Regional Product Support Managers responsible for South America• Business forecasts and budgets for next 5 years, including additional headcount• Technicians are responsible for all applications, engine series, and electronics• Area of responsibility – North and South America• Created training plan involving both in-field and in-class experience fornew technicians, along with personal trainings to prep them for the field• Created mobile field tool kits and PPE guidelines per application• Responsible for new department roll-out, including conference calls andpresentations, both intercompany and with distributors/customers/OEMs• Responsible for P&L and technician utilization• Quoting and coordinating all service requests• Approving/reporting of all technician’s hours, workorders, internal workorders, purchase requisitions, purchase orders and invoicing• Regular meetings with controlling and finance to review revenue Show less

• Lead a team of service engineers and Regional Product Support Managers within the O&G / Mining service group for all applicable engines, systems, and controls• Work with employees to identify strengths/weaknesses and help determine a training schedule if needed • Communications with global executive/senior management relative to After Sales issues and status in the O&G and Mining Market• Management of all After Sales related issues regarding the O&G and Mining market in North… Show more • Lead a team of service engineers and Regional Product Support Managers within the O&G / Mining service group for all applicable engines, systems, and controls• Work with employees to identify strengths/weaknesses and help determine a training schedule if needed • Communications with global executive/senior management relative to After Sales issues and status in the O&G and Mining Market• Management of all After Sales related issues regarding the O&G and Mining market in North America including:o Technical Supporto Quality Supporto Distributor Supporto OEM/Customer Support• Responsible for O&G/Mining customer, distributor, and OEM satisfaction• Manage and adhere to departmental set budgets• Lead the implementation of campaigns/modifications in the field ,track progress, and report quarterly to Germany• Provide/schedule team for commissioning, prototype testing, and lead field test activities for any new engine or serial system business• Provide assistance with pool engine planning and distributor audits• Responsible for the approval/denial of warranty and policy claims• Direct interaction with distributors, dealers, subsidiaries, OEM’s, and customers on a daily basis• Provide feedback to Global After Sales, Quality, Applications, Sales, and Development with regards to field issues• Work together with other regions around the world to assure customer satisfaction and discuss field issues• Manage multiple projects involving new product launches• Regularly attend trade shows and present material at distributor/customer meetings Show less

• After Sales responsibility for S2000 Marine Common Rail engine release in North America• Assist Distributors/Dealers/Customers worldwide daily with technical (mechanical, electrical, control) issues for 3 different engine series and control systems• Approx. 30% of the year spent in the field diagnosing, repairing, and commissioning engines (includes international travels)• Communicate daily with colleagues in Germany• Familiar with electronic governors, diagnostics software… Show more • After Sales responsibility for S2000 Marine Common Rail engine release in North America• Assist Distributors/Dealers/Customers worldwide daily with technical (mechanical, electrical, control) issues for 3 different engine series and control systems• Approx. 30% of the year spent in the field diagnosing, repairing, and commissioning engines (includes international travels)• Communicate daily with colleagues in Germany• Familiar with electronic governors, diagnostics software and common rail fuel systems• Assisted distributors with our engines and controls to assure proper installation in vessels• Regular use/implementation of parts drawings and electronic schematics Show less

• Warranty data review and analysis for issue identification and cost reduction opportunities• Perform root cause analysis on returned material and generate reports for engineering review• Assist product engineering in identifying potential quality/warranty issues• Prepare historical warranty data in multiple presentation formats for the Customer Assurance Manager, Director, and Vice-President• Participate in weekly new product engineering change reviews and provide applicable… Show more • Warranty data review and analysis for issue identification and cost reduction opportunities• Perform root cause analysis on returned material and generate reports for engineering review• Assist product engineering in identifying potential quality/warranty issues• Prepare historical warranty data in multiple presentation formats for the Customer Assurance Manager, Director, and Vice-President• Participate in weekly new product engineering change reviews and provide applicable warranty failure data Show less