Aaron Bennett Email & Phone Number

London, England, United Kingdom

- Managing inbound and outbound calls, assisting customers with a variety of product related questions or issues, and supporting on site engineers installing CSL alarm products.- Earned promotion to Expert Advisor by learning the entire CSL product range, supporting cases ranging from low grade residential properties to high profile customers such as Thames Water with higher grade alarm systems. - Keeping close relationships and liaising with mobile network providers such as Vodafone and Three to diagnose connectivity issues and provide SIM support for radio alarm systems. - Working alongside various Alarm Receiving Centres all over the UK such as ADT, Custodian SMC and EMCS to support their engineers and identify faults for a range of customers and businesses.- Selected to provide specialist support for specific ARCs that require the support with high-risk properties.- Completing various product investigations to diagnose any faults with multiple alarm systems in the product range, such as single path GPRS DigiAir units, to dual path GPRS and LAN Gradeshift PRO units.- Supporting the M2M 4G router product range, using router portals to change port forwarding and VPN details for high-risk properties and CCTV systems.- Using Salesforce to create support tickets, track cases and provide additional support via email and investigating queries from installer companies.- Supporting the entire CSL product range using specialist programmer softwares for each individual product type, to make changes and customise the alarm systems on site.- Providing support for radio GPRS issues which can include SIM connectivity, signal issues or mobile network outages. LAN issues such as router network faults, port forwarding and IP configuration. Also, identifying and supporting issues with the different ways or languages that an alarm product can signal to an Alarm Receiving Centre.

London, England, United Kingdom

- Operating tills and accurately handling cash and card payments.- Communicating with customers and problem solving. - Providing product advice, knowledge, and guidance to customers. - Involved in regular stock checks and stock takes. - Ensuring all Health & Safety procedures are effectively carried out.

High Wycombe, England, United Kingdom

In office: - Assisting and supporting client base with extensive technical support regarding hardware and software issues, including installation of products and aftercare for UK and international clients. - Managing cases on resources such as Salesforce and Outlook to support end users with enquiries dealt with over longer time periods. - Duplicating and creating on-site errors to provide precise and accurate solutions for our consumers to resolve the technical errors they may encounter. - Building relationships with resellers and distributors, to increase their confidence and accuracy in selling star products in order strengthen the brand and ensure that services worldwide are alike and recognisable. Out of office: - Visiting our widespread offices to strengthen relationships with all our staff. These include trips to our Sweden offices as well as Portugal and Germany to represent the UK where I managed and led group training sessions for POS & software companies on how to best support their customers. - Configuring the set up and running of exhibitions in London and other locations globally like Germany.