Work in partnership with The Home Depot as an "Authorized Service Provider" for kitchen and bathroom installations.Maintain good communication and rapport with all levels of The Home Depot management from store to corporate office.Mentor sales staff in methodology and consulting excellence to encourage the best practice in project sales and long term customer relationships.Travel extensively throughout Chicagoland to conduct on-site visits and to investigate customer escalations on extremely short notice.Responsible for all company purchasing of goods and services in excess of $500,000 annually.Create and execute project work plans and revise as appropriate to meet changing needs and requirements.Identify resources needed and assign individual responsibilities.Manage day-to-day operational aspects of a project and its scope.Review deliverables prepared by team before passing to client.Effectively communicate relevant project information to superiors.Deliver engaging, informative, well-organized presentations.Inspire and encourage coworkers to attain goals and pursue excellence.Identify opportunities for improvement and make constructive suggestions for change.Continually seek opportunities to increase customer satisfaction and deepen client relationships.Understand basic revenue models, P/L, and cost-to-completion projections and make decisions accordingly.

Maximized productivity and profitability by balancing sales and expenses, identifying sales opportunities, and setting the standard for excellent service.Responsible for a twenty member sales team in order to support the specialty and installation business in areas of the store which require consultative selling and support skills. Developed and led a sales culture to drive and support this integral, growing part of the business.Actively built talent pools to support these sales positions by recruiting the local market.Successfully established a multi-million dollar Commercial customer base by expertly servicing existing commercial customers, while actively pursuing and soliciting new accounts.Effectively managed our installed sales program.Provided vital training to associates to maintain service consistency and quality.Ensured the accurate completion of paperwork related to installed sales and delivery.Responsible for the coordination and all administrative functions related to the entire installation process.Maintained detailed records to include accurate filing and follow up with customers' orders by updating our lead management system.Logged and tracked all installations and any customer complaints related to installations, to ensure customer satisfaction.

Demonstrated experience supervising employees in a store with an employee base of approximately 150 employees.Management experience in an environment where annual sales were an average of approximately $40 million.Leveraged knowledge of the company's mission, purpose and goal, as well as completed training in the effective management of store employees.Assumed responsibilities for all store functions, activities, and employees.Ensured that rigorous standards for customer service, merchandising, operational safety and security were met.Achieved all sales and margin goals, while maintaining expenses within our predetermined budget.Effectively addressed talent needs through proactive recruitment, staffing, and training activities.Motivated and retained existing talent through effective management of human resources issues within the store environment.