- Leverages the Salesforce platform to help companies become more efficient and meet their goals- Utilizes AppExchange solutions as needed to fill gaps in native functionality and to provide integration with other systems- Tracks progress of issues from start to finish through design, building, testing, and deployment stages- Thoroughly documents requirements, testing procedures, deliverables, and post-deployment processes- Provides ongoing maintenance and administration of Salesforce implementations as needed

Salesforce- Solo Salesforce Administrator- Created and configured Sales Cloud objects, fields, apps, pages, profiles, and permission sets- Configured various AppExchange integrations such as Conga Composer- Used advanced Excel functions, such as VLOOKUP, to scrub and prepare data for import using Data Loader - Created and implemented a process that addressed a gap between Salesforce and the accounting system. The new process allows staff to easily validate customer and vendor invoices. - Utilized Flow Builder to create automations to streamline daily business processes, such as document creation- Routinely collaborated with management to create and modify reports and dashboards- Delivered recurring Salesforce training for all internal associates to ensure seamless user adoption of new processes and featuresOther Responsibilities- Oversaw all aspects of daily operations, such as order fulfillment, accounting, and service scheduling- Established modern IT and security practices with an emphasis on redundancy and cloud-based solutions- Provided expertise and support to sales staff and customers regarding a wide portfolio of power quality equipment, including Uninterruptible Power Systems (UPS), Surge Protection Devices, and specialized electrical distribution equipment- Researched and analyzed technical documents to prepare quotes and submittals for high-profile sales opportunities

Resolved highly escalated customer issues via phone, e-mail, fax, and written communication including contract disputes, billing/payment disputes, installation issues, system errors, technical support issues, retailer complaints, and Better Business Bureau complaints

- Tracked time, labor, and materials for manufacturing of custom precision sheet metal parts- Maintained logs detailing status of open/closed orders- Generated quotations for basic precision sheet metal parts