Financial Broker, With Lots of Energy to focused on you and your needs, goals, and objectives. I strive to help individuals, families, and businesses create a sound strategy for the future; focused on reducing debt, saving money, and protecting those things that are most valuable to you, also while helping entrepreneurs achieve their dreams.

- Answers Help Desk calls in a courteous friendly and knowledgeable manner. Provide reference number for all calls/e-mails.- Retrieves call from Voice Mail. Calls end-user to assist if assistance is needed. create ticket - Utilize stored information and documentation to help resolve issues.- Document actions to resolve problems and update end-users on status of problems in a timely manner.- Utilize Remote Management software to remotely install software, setup printers and assist customers with problems.- Triage problems to Help Desk Support Level II personnel if problem can't be resolved or to appropriate group in their absence.- Prioritize and escalate problems within given guidelines.- Provide 1st level technical support for networked devices to include desktop PCs, laptops, printers, PDAs and peripheral devices.

• Converse electronically and personally with computer end users experiencing problems in order to identify and document problem• Check with user guides, technical manuals and support documents to research and find solutions• Emulate and repeat technical problems meet by users• Supervise other technical support workers• Attended to broken cell phones brought in by customers for repairs. • Conducted analysis with the customers on how the cell phone broke down before proceeding with the repairs. • Organized parts and components of various cell phone brands. • Scheduled the repair timetable and informed customers when they can pick-up the unit