Aaron Boyer Email & Phone Number

Collaborate with cross-functional teams including developers, business analysts, and users, to improve and develop new features through Jira cards, while identifying bugs, spelling errors, and potential features for efficient development Manage the rollout of our handheld updates, taking charge of the process and ensuring limited downtime, taking charge of the process and ensuring limited downtimeBecame a foremost expert in the ProTraQ software suite; this includes implementation, training, and support of the software for end-users in manufacturing facilities.Travel to different manufacturing facilities, including international locations, to provide training and supportConduct thorough testing and quality assurance of software and new feature development, ensuring adherence to project requirements, functionality, and performance standards

Provide technical support to Great Valley School District teachers, faculty, and studentsResponsible for two buildings worth of technology including iPads, windows devices, and servers for over 1400 usersDevelop documentation of troubleshooting and build a knowledgebase of solutionsManage workload and schedule through a ticketing system while ensuring functionality of devices and timely responses

Sinking Springs Pennsylvania

Hired, trained, and coached over 20 staff members on customer service, food and beverage knowledge and health and safety standardsConsistently exceeded company goals including labor costs, inventory waste, and customer service goalsResponsible for thousands of dollars in cash on a weekly basis and hold employees accountable based on cash policies