Aaron Bradford Email & Phone Number

London, England, United Kingdom

· Be first point of contact for member enquiries, questions, and complaints· Ensure all enquiries are handled accurately and promptly, and transfer enquiries to other departments where necessary· Ensure all complaints are assessed objectively and dealt with promptly· Communicate with members in a clear and fair manner· Support the Energy department by taking general energy calls during busy days· Ensure service level agreements are met by answering inbound calls from members promptly, explaining members’ bills to them, ensuring call-backs are adhered to as per members requests and that correct information is given· Identify training requirements within the Energy department and work with supervisor to provide this training and improve the overall quality of the Energy call centre· Additional training received in Bill Protector, Prepayment and Smart Meter· Secondment in Member Resolutions team and secondment in Ability to Pay team

London, England, United Kingdom

SECONDMENT· Working within the Debt Support Team· Contacting customers to help resolve ongoing payment issues on their account· Conducting health checks for repayment arrangements and advising on any payment revisions/amendments which need to be made· Ensuring that customers with repayment arrangements are comfortable with their payment plans· Identifying vulnerable customers and offering additional support to them - including referrals to citizens advice or debt charities where appropriate

London, England, United Kingdom

SECONDMENT· Ensure all complaints are assessed objectively, consistently and promptly in accordance with internal standards and external regulatory/legislative requirements· Communicate decisions reached about a complaint to customers in a clear and fair way to ensure they understand the decision· Support the complaints handling performance across the full energy business· Support and assist fellow team members and teams within other areas of the business· Identify the root causes of complaints and suggest process improvements to combat these issues· Identify training requirements for myself and other team members and feed this back to team leaders/managers· Complete compliance checks for complaints handling

Barnet, England, United Kingdom

• Meet individual sales targets, contributing to reaching company targets • Actively join new members and maintain quality customer service• Answer customer queries and mediate complaints • Engage customers for lead generation and upselling • Sign customers in• Money handling, including cashing up at the end of a shift• Train new members of staff • File paperwork • Check stock • Keep check of lost property• Take messages for other staff members

London, England, United Kingdom

• Shelf filling• Bread packing• Stock upkeep• Till assistant

Carpentry And Joinery, Level 2

Gcse

I studied Health and Social Care, English Literature, English Language and Drama.