Group Program Manager, Windows New Experiences &Technology (Music, Movies & Tv)
Redmond, Washington
Led 12 member PM team responsible for design, development and delivery of Microsoft Music, Movies, and TV apps used by more than 200M customers a month, shipping across Windows PC, Xbox, mobile, and mixed reality hardware. Drove improvements to product quality and design. Developed a personalized, AI generated music playlist experience resulting in a 42% increase in streaming "Groove Music Pass" subscribers. Led retirement of music subscription services and drove strategic music partnership with Spotify to enable customers to migrate their music collections and playlists. Increased Movies and TV app gross margin to $7M and increased NPS score 81 points by improving the customer experience with features such as 4K video, mini-mode (PIP) playback and more robust search and suggestions.