Software product design for enterprise web applications:- Establishing partnerships with multiple departments- Understanding goals/pain points, identifying gaps & requirements- Developing written and visual (wireframe/prototype) solution design- Driving consensus among stakeholders- Functional testing/reviewProduct coordination:- Triaging and trafficking incoming requests- Driving backlog prioritization- Removing in-sprint roadblocks

Software design for engineering applications on desktop, mobile, and web platforms:- Requirements elicitation- Functional documentation- UI wireframing- Driving consensus on solution- Functional testing/reviewDevelopment coordination:- Presenting specifications for upcoming stories- Assisting with agile story creation/breakdown- Removing in-sprint roadblocks

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- Overseeing day-to-day operations for all teams- Developing new and existing accounts to identify gaps for solution development- Collaborating on creation and submission of all proposals- Leading clients through discovery processes to identify and capture needs, and drafting requirements documents- Advising clients on the alignment of solutions with existing workflows and recommending business process improvements- Producing user experience-related deliverables including use cases, wireframes, and functional specifications

- Oversaw the full lifecycle of interactive and marketing projects, including sales support, scoping and proposal, discovery, information architecture, visual design, quality assurance, and deployment- Managed resourcing of the production team- Evaluated and led implementation of organizational systems and applications, including project/resource management, customer relationship management, and internal collaboration- Instituted company processes and procedures including project methodology and sales proposal generation and submission

Consulted with Liquid on end-to-end company methodology. Designed and implemented processes for production (including project discovery, development, quality assurance, and overall project management), sales/business development, and auxiliary support services. Planned and managed deployment of internal systems for increased efficiency.- Led team in the evaluation, selection, and installation of software systems for scheduling/time-tracking (Microsoft Project Server) and customer relationship management (Microsoft Dynamics), and re-designed structure and process for document and enterprise content management (Microsoft Sharepoint)- Drove the creation of new strategic solutions group to execute methodology recommendations, resulting in a new practice centered around consulting, business analysis, process optimization, and information architecture.- As part of the strategic solutions group, performed business analysis (requirements gathering and "as-is" process documentation), consulting, and information architecture (wireframes and functional requirements) in support of multiple clients projects including e-commerce, a new community-focused website, and an e-learning/e-commerce project

Managed budget and schedule for projects including CMS deployment, custom application development, and web site re-design. Consulted with clients during discovery process, focusing on process/technology integration. Authored functional documentation for project team. Participated in pre-sales engineering and sales calls.- Managed take-over of maintenance of client's legacy application and designed enhancement program that resolved outstanding issues and added new features while exceeding revenue expectations by 25 percent- Successfully led project to re-design company's website

Managed interactive projects including web design and custom application development. Developed master production/program schedule and coordinated hand-off between teams. Conducted quality assurance and drove testing and defect resolution.- Assisted in the design of an internal production management system to automate documentation and reporting, including timesheets, QA/bug tracking, and other project assets- Successfully delivered multi-channel project (CD-ROM and accompanying website) with zero critical defects under tight deadline

Oversaw interactive projects through full project lifecycle, including initiation, discovery, development, implementation, and maintenance. Managed internal resource allocations, including creative and development team members, and external development and creative teams. Led client discovery meetings, estimate feasibility meetings, internal kick-off meetings and milestone meetings.- Managed overall IT portfolio of approximately $800,000, consisting of as many as 20 projects for 12 clients- Key member of business development team that won four new accounts- Implemented expanded/detailed estimating system that resulted in faster project approval/initiation- Successfully managed projects to consistently realize target of 25-30 percent margins- Consistently closed minimum of 35-40 percent of unit's monthly sales goals

Managed localization projects in a matrixed organization, including in-house language, engineering, publishing, and audio/video resources. Acquired external resources including translators and other functional sub-contractors. Spearheaded improved quality assurance efforts. Acted as primary point of client contact for day-to-day operational matters.- Re-engineered recurring maintenance project to meet client quality expectations while expanding margin to 45 percent- Implemented automated process to aid in the translation of critical, short-duration projects while maintaining quality and reaching target margin of 40-50 percent- Enhanced existing client program to add one locale, integrate volumes of legacy content, and maintain profitability under strict contractual revenue cap

Conducted primary and secondary research on numerous areas of technology including open source technology and business, wireless communications, information security, and enterprise architecture and applications, and oversaw output from junior members. Delivered key messages to client decision makers. Worked with senior project managers on discovery of approved projects as well as developing new projects and areas of expertise.- Critical in the creation of a new utilities practice and cultivation of relationships with four new clients- Proposed new projects with flagship client with higher-than-average closure- Participated in the creation of new format for media clients, creating “newsletter” that generated recurring monthly revenue

Assisted U.S. companies in formulating strategies for entering the Japanese market. Identified and recruited high-potential companies and products in the areas of software/IT and environmental/biotechnology for participation in JETRO programs. Maintained relationships with various government agencies, economic development organizations, and private entities regarding the programs available from JETRO. Liaised between U.S. companies and Japanese trade advisors.- Organized and led a two-week series of meetings with U.S. companies for participation in a Japanese trade show, resulting in six acceptances- Assembled comprehensive database of state- and local-level resources and economic development counterparts- Compiled U.S. technology trade show listing for inclusion in guide distributed nationally in Japan

Assisted native language teachers in instruction of the English language. Promoted internationalization through participation in local/regional activities. Conferred with regional-level board of education to develop new techniques and processes for English education.