I write UX copy for mobile, desktop, and browser extension products in an exciting crypto ecosystem. I created a comprehensive style guide that includes guidelines on voice, tone, terminology, components, rules of thumb, and more. This guide is referenced by team members throughout the company.Created translation style guides and guided localization content strategy. Helped manage translated content using Lokalise.Spearheaded content facelifts that improved UX and reduced… Show more I write UX copy for mobile, desktop, and browser extension products in an exciting crypto ecosystem. I created a comprehensive style guide that includes guidelines on voice, tone, terminology, components, rules of thumb, and more. This guide is referenced by team members throughout the company.Created translation style guides and guided localization content strategy. Helped manage translated content using Lokalise.Spearheaded content facelifts that improved UX and reduced customer support tickets.Frequent syncing with designers, product managers, developers, customer support, and company leadership. Show less

Before I joined iHerb as an employee, I was actually a customer. iHerb was my go-to source for products such as honey, crackers, and fish oil while I was living in Korea from 2010 to 2018.I joined iHerb as the first UX writer. Here's how I tackled that challenge:Step 1: Performed extensive audit(interviewed internally, defined goals, identified voice, analyzed content, etc.)Step 2: Created comprehensive style guideStep 3: Shared findings with team and… Show more Before I joined iHerb as an employee, I was actually a customer. iHerb was my go-to source for products such as honey, crackers, and fish oil while I was living in Korea from 2010 to 2018.I joined iHerb as the first UX writer. Here's how I tackled that challenge:Step 1: Performed extensive audit(interviewed internally, defined goals, identified voice, analyzed content, etc.)Step 2: Created comprehensive style guideStep 3: Shared findings with team and stakeholdersStep 4: Worked on unifying writers around the companyStep 5: Wrote, updated, and aligned contentSimultaneously while doing steps 1-5: Worked daily with UX designers and PMs on new products- Revamped content for major pages- Created foundational writing for upcoming websites for separate services- Introduced new capitalization to improve readability and match company style- Reduced reading time so users can move to the next step more quickly- Built foundation for the future of UX writing at iHerb Show less

Improved clarity and consistency across Samsung mobile apps. This included Samsung Pay, Samsung Global Goals, Samsung Blockchain, and many others. Made strings clear, concise, and human. Improved flow and user-friendliness. Saved the user time by reducing text and pop-ups. Made the experience more positive by removing scary text, excessive buttons, and negative terminology.Experience, knowledge, and skills:- Worked on buttons, modals, cards, error messages, progress notes, tabs… Show more Improved clarity and consistency across Samsung mobile apps. This included Samsung Pay, Samsung Global Goals, Samsung Blockchain, and many others. Made strings clear, concise, and human. Improved flow and user-friendliness. Saved the user time by reducing text and pop-ups. Made the experience more positive by removing scary text, excessive buttons, and negative terminology.Experience, knowledge, and skills:- Worked on buttons, modals, cards, error messages, progress notes, tabs, menus, descriptions, settings, etc.- Helped train UX writer before I left the company- Was mindful of accessibility, inclusion, translators, users with screen readers, non-native English speakers, etc.- Learned sensitive terminology that should be avoided- Performed research to improve UI text, word choice, style, etc. Show less

Taught reading and writing (US textbooks) to fifth grade students at Seoul's top private elementary school. Helped create new writing curriculum. The rest of the school soon adopted my writing curriculum for all grade levels.

Taught reading, speaking, and writing to elementary students.Created curriculum and planned lessons for classes.

Taught English to advanced elementary and middle school students. Created lessons for 3-hour classes. Also taught at Macmillan and other private institutes during this date range.

Processed and cataloged new books. Made notes about which ones I wanted to check out as soon as they hit the shelves.

Wrote stories about local culture and events. Edited stories submitted by other writers.