Aaron Carson Email & Phone Number

Sittingbourne, Gb

Wembley, London, Gb

• Full ownership of the Azure Platform, services, architecture, networks and engineering• Full ownership of Dynamics 365 Platform, Services, architecture and development• Lead on Data Architecture design and future planning• Assist in writing IT strategy, specifically technical structure, strategy and future systems.• Responsibility as the specific technical authority delivering best in class IT technical services across Network Homes’ sites• Responsibility for ITT Technical Service budget Capital and Revenue showing good Value for Money• Ownership of the ITT Department’s Business Continuity and Disaster Recovery planning• Oversee and be accountable for IT Cybersecurity including annual pen-testing, security reviews, benchmarking and policies and procedures • Ensuring compliance with all Legal and Data Protection requirements• Deliver on financial and operational targets • Nurture senior relationships with key stakeholders and others leading by example in providing excellence in contract/relationship management• Ensure the successful delivery of ITT projects and programmes as required • Proactively participate in staff engagement activities e.g. roadshows, staff conferences, café consultations/people engagement group sessions and managers’ events.• Ensure that appropriate contracts, contract management procedures, documentation and business as usual support processes are in place for existing and newly implemented services and systems

Wembley, London, Gb

● Lead the IT Infrastructure team, including all areas of recruitment, performance management and staff development. Team of 10.● Complete migration of on-prem infrastructure (VMware) to Azure.● Decommission on Citrix with focus to deliver business application directly to users work devices or via browser using technologies such as WVD and Azure Application Proxy.● Plan development of IT infrastructure in accordance with Business strategy● Ensure the IT Infrastructure team provides excellent customer service at all times● Provide a reliable, scalable and secure infrastructure platform to meet the current and future demands of the business, with a complete set of operational and design documentation.● Own the Major Incident and Problem Management ITIL processes, with documented policies, processes and procedures to ensure these are embedded throughout the IT Department using the IT Service Management System.● Ensure the entire infrastructure is fully and properly licensed and has appropriate support and Recovery planning, including annual testing.● Manage the key infrastructure suppliers and contracts, with regular supplier performance meetings.● Set and monitor the annual Infrastructure team budget, ensuring Value for Money at all times.● Undertake specific projects as requested by the IT Director● Support the IT Department’s and the company’s objectives by undertaking any appropriate professional duties when necessary. ● Proactively participate in staff engagement activities e.g. roadshows, staff conferences, café consultations/people engagement group sessions and managers’ events.

Wembley, London, Gb

- Manage the IT Infrastructure team, including all areas of recruitment, performance management and staff development. Team of 7 Engineers.- Ensure the IT Infrastructure team provides excellent customer service at all times.- Provide a reliable, scalable and secure infrastructure platform to meet the current and future demands of the business, with a complete set of operational and design documentation.- Own the Major Incident and Problem Management ITIL processes, with documented policies, processes and procedures to ensure these are embedded throughout the IT Department using the IT Service Management System.- Ensure the entire infrastructure is fully and properly licensed and has appropriate support and maintenance contracts in place.- Create, maintain and implement the infrastructure architecture and strategy.- Manage the major infrastructure development projects, and support those projects managed by other teams.- Lead the IT Department’s Business Continuity and Disaster Recovery planning, including annual testing.- Manage the key infrastructure suppliers and contracts, with regular supplier performance meetings.- Set and monitor the annual Infrastructure team budget, ensuring Value for Money at all times.- Undertake specific projects as requested by the IT Director- Support the IT Department’s and the company’s objectives by undertaking any appropriate professional duties when necessary. - Proactively participate in staff engagement activities e.g. roadshows, staff conferences, café consultations/people engagement group sessions and managers’ events.

Wembley, London, Gb

• Provide senior technical support for 3rd line issues.• Developing, maintain and supporting the Group’s IT infrastructure• Design and develop technical solutions to meet business requirements• Undertake hands-on engineering work as part of IT Infrastructure projects• Create and maintain technical designs and planning documents (go-live plans, work packages, technical project plans), progress reports and test scripts.• Create service transition plans for projects.• Design and document maintenance, monitoring and support procedures as part of project handover.• Maintain the asset inventory of back end infrastructure hardware and software.• Conduct periodic security audits on all systems.• Review long term trends, identify future capacity or performance issues and recommend and take appropriate preventative action. • Work with 3rd parties, contractors and external resources to ensure a successful Projects and Service.• Participate in periodic Disaster Recovery and Business Continuity design and testing.

Epsom, Surrey, Gb

- Provide senior technical support including installation and configuration of network hardware and software, troubleshooting and resolution of 2nd/3rd line issues.- Train IT colleagues in areas of expertise.- Directly support Head of IT in administration of main systems.- Administration of software licences and data protection registration, ensuring the trust meets its legal requirements.- Writing of System documentation and guidlines for users.- Consult with the business to define and document business requirements.- Undertake IT projects, including planning, configuration, installation and development under the direction of the Head of IT.- Responsible for backing up all network servers, as well as monitoring all online backups.Participate and contribute toward the departmental input into the Business objectives.

London, Gb

• Maintaining all aspects of the VMware cluster including installation and setup of ESX Hosts, virtual machines.• Maintaining the EVA4400 including creating raid disks/data stores for the VMware estate.• Maintaining all aspects of desktop/laptop and install images, deployment of laptop/netbook and Citrix thin terminals. • Setting up smartphones, printers, routers switches and other peripherals. • Planning and setting up the cabling and patch panel including patching network devices for our new office.• Software and operating system deployment for new builds, general router and server configurations, Group Policy, Active Directory administration, Antivirus, Upgrades and license management.• Setup and maintaining 2003/8/12 Windows System Update Service (WSUS) for the organisation’s laptop and PC’s.• Procurement of desktop/laptop and associated peripherals research and evaluate relevant technologies. • Day to day administration of the Group’s IT system• Managing the IT helpdesk and ensuring a good support service across the Group.• Upgrading the IT infrastructure from Windows Server 2003 to Windows Server 2008 R2 including Active Directory.• Managing Blackberry Enterprise Server 5.0 and setting up a mobile phone security policy within Exchange Server 2010 including remote wipe for lost or stolen phones.• Liaising with third party vendors resolving software and hardware issues.• Evaluating, testing and providing recommendations for new hardware and software for working on mobile devices.• Installing, setup and ongoing maintenance of McAfee EPO 8.8 and synchronizing this with Active Directory• Update and manage WSUS from Server 2003 to 2008 R2 then 2008 to 2012.• Manage and Configure Websense Email and Web filter in line with corporate Policies and Procedures