Customer service professional with over 10 years in a variety of settings. Hardworking with high standards and the ability to multitask successfully. Dedicated team player happy to exceed customer’s expectations at every opportunity. Committed to consistently improving work performance and learning new skills.
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ServerKuma Sushi May 2023 - PresentLos Osos, California, United StatesTake customer's orders, deliver food to the correct table, bus tables when customers are finished eatingand provide excellent customer service along the way. Also created a kid's coloring page with multipleseasonal variations. (Also occasionally work as sushi chef-in training.) -
Technical Support SpecialistAccuair Suspension Sep 2020 - Apr 2022Merritt Island, Florida, United States(PRIMARILY REMOTE) As the sole technical support for the company worldwide, I assisted introubleshooting, diagnosis and warranty claims as well as provided general customer service andsupport. Wrote procedural manuals for diagnosis and customer interactions. -
Technical Support SpecialistAccuair Suspension Apr 2018 - Apr 2020San Luis Obispo, California, United StatesLed the technical support, warranty and customer service front for the company from my date of hireuntil the company's bankruptcy shortly after the COVID outbreak. Built many templates, procedures,scripts and manuals for diagnosis and customer interactions. Prided on my customer service,professionalism and efficiency. -
Parts Department ManagerCoast Bmw Jun 2017 - Apr 2018San Luis Obispo, California, United StatesMaintained proper inventory of all parts. Ensured proper parts billed out correctly on repair orders.Oversaw warranty parts returns -
Parts Department ManagerCoast Nissan Mar 2017 - Jun 2017San Luis Obispo, California, United StatesMaintained proper inventory of all parts. Ensured proper parts billed out correctly on repair orders.Oversaw warranty parts returns -
Packaging TechnicianSynergy Manufacturing, Inc. Jan 2016 - Mar 2017San Luis Obispo, California, United StatesPerformed final assembly of retail parts. Created packaging. Built pallets. -
Service ManagerCoast Nissan Jun 2014 - Jan 2016San Luis Obispo, California, United StatesResponsible for running service department. Specialized in customer service and computer systemoperations (Reynolds & Reynolds '89). Continuously improved CSI (customer service index) scores andoverall profit of service and parts departments. -
Assistant Service ManagerCoast Nissan Jun 2013 - Jun 2014San Luis Obispo, California, United StatesAssisted in running service department. Specialized in customer service and computer systemoperations (Reynolds & Reynolds '89). Continuously improved CSI (customer service index) scores. -
Gas Station CashierTown Pump Company Jan 2013 - Jun 2013Red Lodge, Montana, United States -
Sandwich MakerSubway Jun 2012 - Jan 2013Red Lodge, Montana, United StatesCrafted sandwiches and provided excellent customer service. -
Automotive Service WriterCoast Nissan Jun 2010 - Jun 2012San Luis Obispo, California, United StatesAssisted in the service department. Specialized in customer service and generating repair orders using computer system Reynolds & Reynolds '89. Continuously improved CSI (customer service index) scores.
Aaron Castorena Education Details
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Business, Management, Marketing, And Related Support Services
Frequently Asked Questions about Aaron Castorena
What company does Aaron Castorena work for?
Aaron Castorena works for Kuma Sushi
What is Aaron Castorena's role at the current company?
Aaron Castorena's current role is Customer Service Professional.
What schools did Aaron Castorena attend?
Aaron Castorena attended Cuesta College.
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