Aaron Cephus, Csxa, Grcp, Grca Email & Phone Number

Conduct compliance assessments by understanding business objectives, structure, policies and procedures, internal controls, and external regulations.Document systems, processes, and controls using narratives, flow charts, data flow diagrams, etc.Complete audit work papers by documenting audit tests and findingsPerform risk assessments using industry-standard frameworks such as HIPAA, NIST, COBIT, COSO, and ISO.Assess the effectiveness of internal controls… Show more Conduct compliance assessments by understanding business objectives, structure, policies and procedures, internal controls, and external regulations.Document systems, processes, and controls using narratives, flow charts, data flow diagrams, etc.Complete audit work papers by documenting audit tests and findingsPerform risk assessments using industry-standard frameworks such as HIPAA, NIST, COBIT, COSO, and ISO.Assess the effectiveness of internal controls over key IT riskIdentify and recommend business process changes resulting in strengthened internal controlsCollaborate with control owners to implement process changes and track to completionAdvise and collaborate on projects by providing IT controls expertise and considerationsCommunicate the downstream impact on the business of control deficiencies Show less

Houston, Texas, United States

° Developed and implemented risk-based IT audit, design, and test processes to address control objectives for several platforms.° Planed IT audits to determine whether information systems are protected, controlled, and provide value to the organization.° Assessed the test program and security controls using ISO/IEC 27000 standards and NIST to provide information necessary to determine their overall effectiveness.° Evaluated the organization’s IT policies, standards, and procedures… Show more ° Developed and implemented risk-based IT audit, design, and test processes to address control objectives for several platforms.° Planed IT audits to determine whether information systems are protected, controlled, and provide value to the organization.° Assessed the test program and security controls using ISO/IEC 27000 standards and NIST to provide information necessary to determine their overall effectiveness.° Evaluated the organization’s IT policies, standards, and procedures and the processes to determine whether they support the IT strategy and comply with regulatory and legal requirements.° Evaluated risk management practices to determine whether the organization’s IT-related risks are appropriately managed.° Developed audit plans and programs, following COBIT and NIST frameworks. Set up control matrix based on specific systems during the planning phase of audits.° Established and maintain SOX testing project management documentation, including timelines, due dates, dependencies, and resource tracking.° Estimated the design, implementation, and monitoring of system and logical security controls to verify the confidentiality, integrity, and availability of information.° Evaluated the design, implementation, and monitoring of the data classification processes and procedures for alignment with the organization’s policies, standards, procedures, and applicable external requirements.° Reported audit findings and make recommendations to key stakeholders to communicate results and effect change when necessary. Show less

Houston, Texas Area

• Administer and maintain end user accounts, permissions, and access rights in accordance with the Enterprise Information Security Organization (EISO) policies, as well as security best practices regarding privacy, security, and regulatory compliance using Identity Management System. This extends to Mainframe applications (RACF, TSO, and Rumba), iSeries/ AS400, Active Directory, Windows Server 2008 & 2012 NTFS/ Share Permissions, MS Office products 2010 - 2016., Ping ID, and Multifactor… Show more • Administer and maintain end user accounts, permissions, and access rights in accordance with the Enterprise Information Security Organization (EISO) policies, as well as security best practices regarding privacy, security, and regulatory compliance using Identity Management System. This extends to Mainframe applications (RACF, TSO, and Rumba), iSeries/ AS400, Active Directory, Windows Server 2008 & 2012 NTFS/ Share Permissions, MS Office products 2010 - 2016., Ping ID, and Multifactor Authentication. Maintain the appropriate access rights to all environments and support services under which data is administered. Maintain a manual system to identify and classify inter-company premium payment transactions to be used in company-to-company transfers• Troubleshoot Security Production problems within applications, file share, and Active Directory for end users. Escalate to appropriate teams when needed. Create and maintain enterprise security documents (policies, guidelines, and procedures). Support the needs of the organization 24 x7 365 days a year, through a rotating monthly on-call schedule. Collaborate with Desktop Support and Help desk to improve our SLAs for incidents, changes, and requests. Identify needs and make recommendations regarding revisions to policies, guidelines and procedures. Maintain documentation on all data security related procedures. Ensure awareness of the enterprise’s security goals as established by its stated policies, guidelines and procedures and to actively work towards upholding those goals. Show less

• Provide Computing Systems support (Mainframe, AS400, RIMS, Servers, Desktop, and PC ServiceDesk) for enterprise and remote users. Provides Level 1 infrastructure support for enterprise employees, CSSD agents and field offices. Initiate, monitor and escalate infrastructure outages across the Enterprise. Utilizes Enterprise Service Desk for documentation and tracking of Service Support processes across the Enterprise. Assists CTS Computing Services division with level 1 infrastructure… Show more • Provide Computing Systems support (Mainframe, AS400, RIMS, Servers, Desktop, and PC ServiceDesk) for enterprise and remote users. Provides Level 1 infrastructure support for enterprise employees, CSSD agents and field offices. Initiate, monitor and escalate infrastructure outages across the Enterprise. Utilizes Enterprise Service Desk for documentation and tracking of Service Support processes across the Enterprise. Assists CTS Computing Services division with level 1 infrastructure incidents/problems. Moderate contact with department leads throughout the enterprise including service support groups, agent administration, marketing, METS, Underwriting, developers, and QA. Review, document, resolve or transfer escalated tickets from the SD Triage staff (Tier1). Determines and initiates the best method to communicate technical solutions in a nontechnical way. Installed software, modified and repaired hardware and resolved technical issues. Provided base level IT support to non-technical personnel within the business. Managed call flow and responded to technical support needs of customers. Resolved customer issues in a clear, courteous and straightforward manner. Demonstrated professionalism and courtesy with customers at all times. Identified and solved technical issues with a variety of diagnostic tools. Resolved problems with malfunctioning products. Followed up with clients to ensure optimal customer satisfaction. Conducted research to address customer concerns. Remained up-to-date on the latest technologies and solutions applicable to company products. Researched, troubleshot and resolved complex problems independently. Worked closely with team members to meet or exceed all customer service requirements. Answered telephone calls promptly and minimized delays that could lead to abandoned calls. Show less

Provided frontline customer support on software/hardware inquiries with desktop, legacy, ASP and local-host products. Interface and collaborate with other key resources within Fiserv corporation as well as 3rd-party providers to resolve client issues in a prompt and professional manner.Answered inbound client calls/emails regarding technical and how-to questions regarding Fiserv Club Solutions software systems. Provide basic telephone training to clients needing assistance with routine… Show more Provided frontline customer support on software/hardware inquiries with desktop, legacy, ASP and local-host products. Interface and collaborate with other key resources within Fiserv corporation as well as 3rd-party providers to resolve client issues in a prompt and professional manner.Answered inbound client calls/emails regarding technical and how-to questions regarding Fiserv Club Solutions software systems. Provide basic telephone training to clients needing assistance with routine software procedures; refer advanced training requests to Sales team for pricing and order fulfillment. Test, troubleshoot and deliver 1st-call resolution to client issues while escalating those that require additional assistance to management. Report application BUGS to management, Product and Development teams while capturing all relevant information including screen-shots, points-of-failure and their impact to client’s business operations. Create, submit and assign tasks to Engineers, Developers and Database Administrators to address major system outages, advanced software/hardware maintenance requests and data-integrity issues. Log all calls and capture relevant details regarding client interactions/services rendered by Tech Support. Assist call center to achieve SLAs objectives and key operational initiatives. Provide scheduled training for EFT Web and CheckFree Transaction Processing. Provided installation setups for software system and modules. Tested software, provided end-user training, created technical guides and training materials. Identified, researched, and resolved technical problems related to hardware and software via phone and remote connection. Assisted with related special projects, as required. Show less

Delivered quality service to internal customers by providing a single point of contact for problems and inquiries in the use of applications, hardware, or software. Analyzed software and hardware problems. Interviewed callers to understand procedures followed and source of error. Performed diagnostic procedures to identify source of problem, if necessary, escalate to a higher level of expertise by completing a trouble report that specifies nature and location of problem. Recommended changes to… Show more Delivered quality service to internal customers by providing a single point of contact for problems and inquiries in the use of applications, hardware, or software. Analyzed software and hardware problems. Interviewed callers to understand procedures followed and source of error. Performed diagnostic procedures to identify source of problem, if necessary, escalate to a higher level of expertise by completing a trouble report that specifies nature and location of problem. Recommended changes to software and hardware by tracking frequently occurring problems. Assisted Data Security Administration in functions related to change control. Show less

Provided quality customer service while opening accounts, processing loans, providing information or working as a teller. Maintained customer relationship management, development and retention. Primary objective is to develop and support retail business in the branch by capitalizing on business opportunities and directly or indirectly influencing the production of revenue and the control of Retail expenses that contribute to the branch goal. Conduct interviews with customers to establish… Show more Provided quality customer service while opening accounts, processing loans, providing information or working as a teller. Maintained customer relationship management, development and retention. Primary objective is to develop and support retail business in the branch by capitalizing on business opportunities and directly or indirectly influencing the production of revenue and the control of Retail expenses that contribute to the branch goal. Conduct interviews with customers to establish financial needs and makes recommendations to satisfy those needs. Delivered quality customer service and builds customer relationships through account management and development. Ensured proper documentation is obtained and processing the proper forms for transactions. Provided access to and opens new accounts for safe box customers obtaining proper signatures and identification. Completed all required training for Personal Bankers and Tellers. Provide leadership to the branch in Banking Center Manager's absence. Show less

Provided exemplary customer service and effective solutions to customer questions or other inquires. Assisted Personal Bankers by completing all necessary paperwork relating to client sales or service issues. Open transaction accounts and provide sales support to the Personal Banker, Branch Manager or Assistant Branch Manager. Daily activities also included identifying customer’s specific financial needs and referring them to a Personal Banker or appropriate sales specialist. I’ve taken… Show more Provided exemplary customer service and effective solutions to customer questions or other inquires. Assisted Personal Bankers by completing all necessary paperwork relating to client sales or service issues. Open transaction accounts and provide sales support to the Personal Banker, Branch Manager or Assistant Branch Manager. Daily activities also included identifying customer’s specific financial needs and referring them to a Personal Banker or appropriate sales specialist. I’ve taken credit class such as: consumer lending and home equity. Show less

Associate'S Degree, Computer Network Systems

Microsoft Certified Professional Certification