- lead and develop a team of 25 HR professionals-Workflow and Escalation Management-Manage HR process workflow for a team of RC Coordinators and RC Leads for a region-Ensure that services are delivered to sites in a timely and defect-free manner – monitor against service level agreements-Respond to and resolve all escalations for assigned region-Analyze workflow data and translate findings into process improvements-Build and refresh training material for HR… Show more - lead and develop a team of 25 HR professionals-Workflow and Escalation Management-Manage HR process workflow for a team of RC Coordinators and RC Leads for a region-Ensure that services are delivered to sites in a timely and defect-free manner – monitor against service level agreements-Respond to and resolve all escalations for assigned region-Analyze workflow data and translate findings into process improvements-Build and refresh training material for HR processes-Execute training and upskilling within respective team-Coach and performance manage direct reports on process excellence-Partner directly with site and regional leaders to address one-offs and/or process breakdown Show less

-Shift Management: Providing training and guidance on HR policies, processes, and systems. Managing shift workflow. Collaborating with other shift leads to ensure that their shift is set-up for success.-Problem Solving: Acting as first point of escalation to client sites. Partnering with client sites to resolve escalation, and track and share with others to mitigate repetitive issues.-Customer Relations: Partner with assigned client sites to address questions, identify gaps, and resolve… Show more -Shift Management: Providing training and guidance on HR policies, processes, and systems. Managing shift workflow. Collaborating with other shift leads to ensure that their shift is set-up for success.-Problem Solving: Acting as first point of escalation to client sites. Partnering with client sites to resolve escalation, and track and share with others to mitigate repetitive issues.-Customer Relations: Partner with assigned client sites to address questions, identify gaps, and resolve issues.-Data Analytics: Produce and analyze reports to assist with labor planning and management. Utilize HRIS systems for data entry, modification, and reporting.-Compensation and Payroll: Partner with multiple site managers to ensure payroll accuracy through audits, reporting, and proactive measures.-Roster Management: Partner with multiple site managers to ensure roster accuracy through audits, reporting, and modifications.-Time and Attendance: Partner with multiple site managers to ensure employees are on the correct schedule and shift patterns. Compile reports to support sites in identifying associate with attrition-risk.-Associate Engagement: Work with Associates to answer HR questions and provide guidance where required. Show less

- Management of complex calendar and scheduling to support teams in multiple locations- Manage expense report coordination and submission for Sr. Management- Conduct clerical duties, including filing, full office management, responding to emails, preparing documents and presentations using graphics, graphs, and internal information and platforms- Organize, execute, and assist with team activities - Order and maintain office supplies; maintain vendor relationships with all office… Show more - Management of complex calendar and scheduling to support teams in multiple locations- Manage expense report coordination and submission for Sr. Management- Conduct clerical duties, including filing, full office management, responding to emails, preparing documents and presentations using graphics, graphs, and internal information and platforms- Organize, execute, and assist with team activities - Order and maintain office supplies; maintain vendor relationships with all office suppliers-Ensuring data integrity in HRIS (PeopleSoft) systems, by entering employee changes and auditing site information, as necessary.-Completing and distributing daily/weekly/monthly/ad hoc reports (including turnover metrics) to HR team, site Leadership, and corporate partners.-Ensuring timely Payroll reporting from CS to Amazon’s corporate Payroll office.-Serving as Payroll liaison between associates, HR team, managers, and VCC & Payroll teams-Coordinating with managers, using labor tracking tools, to ensure employees are on the correct schedule patterns. Show less

As an Operations Admin it is my job to do the following:-Make sure associate time cards are up to date.-Clear any potential pay errors-Resolve tickets from all nation wide Amazon buildings with associate inquires -Help in any associate engagements

As an ambassador it was my job to train all incoming associates in my respective assigned station. Take them on a tour of our facility and make sure they know all proper safety regulations.