Responsible for ensuring that employees are appropriately enrolled in their employer's benefits, as well as responding to employee's inquiries to ensure understanding of benefits.

Services Health & Benefits ADP Insurance Agency policies for small business owners. This includes but is not limited to answering benefit questions, submitting plan changes, processing amendments, retrieving essential documents/forms, and assistance with appeals when appropriate. Acts as advocate for employer in disputes with insurance carrier when appropriate. Ensures Agency is in compliance with regulatory and contractual obligations.

Responds to customer inquiries related to health and welfare benefits, 401 (k), and retirement benefits in a call center environment.Responds to telephone inquiries and complaints using standard scripts and procedures.Communicates appropriate options for resolution in a timely manner.Also schedules work to ensure accurate phone coverage; monitors priority of calls, and shifts escalated calls to assure resolution to problems

Researched and resolved the highest level of escalations as well as executive-level inquiries and complaints. Speaks on behalf of the senior executives of Sprint Nextel, ensuring customer satisfaction in escalated issues by responding directly to the customer, the customer's legal counsel, state and federal agencies, and customer complaint agencies. Complaint resolution is conducted primarily through written communications. Identifies root cause problems and opportunities for business process improvements. Completes analysis to provide executives information regarding escalation drivers and trends.

Point of contact for Lanier Copier Account. Coordinates pick-up and drop-off of copy machines to and from businesses and manage inventory within the warehouse.

Provided customer service to shareholders of very sensitive accounts.Assisted shareholders with selling shares, moving shares to alternate accounts, issuing stock certificates, and explaining important information about company policies and plans.

Worked in the NYC flagship store, also functioned as keyholder in the Hoboken, NJ location.Job duties included opening and closing the store, handling cash, assigning cash drawers to employees, verifying employee transactions, and performing most aspects of management when manager was not available.

Maintaining highly sensitive Federal, State, and Local Government accounts by performing major modifications and being point of contact for special projects.Responsible for training of new hires for the Federal Government, Corporate, and Customer Care departments.