Aaron Cornelison Email & Phone Number

Raleigh, Nc, Us

Responsible for protecting the production environment by adhering to the set Change Enablement processes. Review changes on a weekly basis and holding multiple CAB meetings. I also held responsibilities as the admin and developer for our ServiceNow instances that support our Highmark New York environment.Key achievements:• Completing the routine patching and upgrades for the Highmark New York ServiceNow instances.• Creating new or updating existing UI Actions, Business Rules, Client Scripts, Notifications, Workflows, Flow Designer, Script Includes, Web Services, JavaScript, ACL rules etc.• Configure and maintain modules in ServiceNow such as Incident Management, Problem Management, Release Management, Request Management, Service Catalog and Service Portal.• Review and monitor change releases to make sure they meet all Change Management policies and procedures including getting high risk and project related changes ready for Change Advisory Board (CAB) review.• Hosting Change Advisory Board meetings• Working close with developers to make sure change records are documented correctly and scheduled during proper maintenance windows as well as in the correct change cycles.• Experience with Cherwell ITSM tool (Incident, Problem, Change, etc).• Producing and sending out Client reports for upcoming changes.• Experience working with stories within Jira and Digital AI.• ITIL Foundations V3 certified• I have my Certified ServiceNow Administrator certification.

Buffalo, Ny, Us

Responsible for the day-to-day development and administrative tasks within out IT Service Management toolset: MicroFocus Service Manager, MicroFocus Service Anywhere and ServiceNow. This included all modules within those applications including Service Desk, Incident Management, Problem Management and Change Management, Request Management, Service Catalog, Knowledge Management.Responsible for the deployment of code into production environments for HealthNow New York Inc., as well as scheduling and running of the Change Advisory Board (CAB). Responsible for reviewing all Change requests to make sure they were documented correctly and met all Healthnow change management policies and procedures to be compliant with Audit.Key achievements:• Lead Admin in charge of conversion from MicroFocus Service Manager to MicroFocus Service Anywhereo Configure change workflows in Service Anywhere to coincide with those that were in Service Manager.o Configure and launch the Self Service Portal in Service Anywhere.• Review and monitor change releases to make sure they met all Change Management policies and procedures including getting high risk and project related changes ready for Change Advisory Board (CAB) review.• Working close with developers to deploy their code to production environments on scheduled deployment days.• Lead Admin / Developer in charge of conversion from MicroFocus Service Anywhere to ServiceNowo Configure change workflows in ServiceNow to accommodate Technical and SDLC change flows defined by Change Management.o Configure other modules in ServiceNow such as Incident Management, Problem Management, Release Management, Request Management, Service Catalog and Service Portal.o Configuration and upkeep of Business Rules, Client Scripts, UI Policies, UI Actions, Notifications, Script Includes, ACL rules, Workflows, Flow Designer, etc within the ServiceNow instances.

Responsible for day-to-day development and administrative tasks within HP Service Manager and HP ServiceCenter applications which serviced our retail and corporate locations.Development and tailoring of the service desk, incident management, change management, problem management and SLA modules. This included creating and modifing scripts, wizards and JavaScript. I handled the installation, development and problem resolution with the HP Knowledge Management module and search engine. I handled the installation, development and tailoring of the HP Service Request Catalog application. I was responsible for the definition and maintenance of catalog items, including approvals, delivery objectives and item options.Responsible for day-to-day administrative tasks within HP uCMDB including the integration with HP Service Manager and HP Release Control. I defined and maintained the push jobs within the uCMDB to send CIs over to HP Service Manager's configuration management module as well as maintaining the enrichment rules used to send Business Service information over to HP Release Control.Responsible for the development and implementation of HP Connect-It integrations between HP Service Manager and secondary data sources. I defined and maintained Connect_It scenarios used to send e-mails from HP Service Manager, feed contact info into HP Service Manager and open/update incident tickets in HP Service Manager from a 3rd party support company (TOLT).

Responsible for production job scheduling on IBM mainframe, Windows and AIX platforms using CA-7/11. I worked closely with solutions delivery programmers and technical support teams to add, modify and delete production job schedules based on established procedures and standards.Responsible for adding, modifing and deleting new reports using CA Sysout Archival and Retrieval (SAR) and CA Express Delivery applications.

Responsible for the daily monitoring, issue reporting and problem solving for the IBM Mainframe, AS/400 systems and corporate Windows Servers. I worked closely with all support teams within IT and the business to provide first level problem resolution for any hardware and software issues that may arise. Knowledgeable with JCL.Responsible for the printing and distribution of corporate reports produced within the data center.