Aaron Cote Email & Phone Number

Latham Ny

Senior legacy and client server Computer operator with excellent knowledge of all aspects of Computer operations.Consummate business professional who is willing to go above and beyond in order to provide 100% customer service satisfaction. Excellent organizational, communication, and computer skills. Assisted Systems with multiple DASD migration: from IBM DS6000 to IBM DS8700 to EMC VMAX storage area network, also participated with multiple CPU PUSH-PULL upgradeProvided network diagnostics, maintenance, repair, troubleshooting and implementation services to the business.Provided computer help desk support with end-users, performing diagnostics and troubleshooting of system issues, documented help desk tickets to resolutions.

Latham, Ny

Monitor VSE Mainframe Z/9 and Z/12 and process daily Files and backups of the system* Administration and configuration of all CA/Dynam catalogs. Import Dynutil reports into Excel worksheet. Ableto Delete and expand datasets as required, and monitor the expansion of the different Dynam pools.* Assisted Systems staff with multiple DASD migration: from IBM DS6000 to IBM DS8700 to EMC VMAXstorage area network, also participated with multiple CPU PUSH-PULL upgrade.* Nightly overview of mainframe proficiencies including preventative maintenance* Troubleshoot all error conditions* Ensure daily backups and restores are completed.* Ensure off-site tape storage is maintained at the proper level and that backup media is properly labeled and rotated* Documenting the current processes at the level necessary to take responsibility for day to day IT operations in theassigned area(s).* Maintain FM200 fire Suppression for data center making sure inspections are up to date and completed every 6months* Maintain 3 Eaton PowerWare UPS ( Battery Backup System for Data Center) Two 9390 80 KVA and one 9315KVA 50* Maintain Cat Generator making sure inspections and maintenance is completed every 6 months* Manage and monitor the Solimar products for daily printing output including checks.* Create & maintain documentation on procedures* Support operations in the absence of shift manager* After hours and weekend Helpdesk calls.* Maintain adequate supply of forms and storage media for internal and external customers* First level response to all Network Outages* Manage and maintain Xerox 144 MX high speed printers* Monitor Xerox supplies & paper inventory* Maintain Daily Eligibility Files, converts to load files to the mainframe, and check logs Process daily clienteligibility updates (via electronic file transfer).* Adhere to privacy, confidential and proprietary company policies and procedures (i.e., HIPAA).