I have a passion for helping people solve and prevent problems.In 2004, I decided to leave the corporate world and joined a small (2 person) company focused on teaching and applying the Cause Mapping methodology.Cause Mapping demystifies root cause analysis. It’s an uncomplicated approach, grounded in principles, that leverages the know-how that already exists within your organization.I believed there is an enormous opportunity to improve how people explain and prevent problems.Unfortunately, there is a significant amount of misinformation about problem solving. This leads to unnecessary complication, frustration, blame and ultimately results in vague ineffective solutions. Over the past 18 years I have…Travelled worldwide instructing 500+ workshops (over 10,000 people) ranging in length (45 minutes to 5 days) in the arena of effective problem-solving (Root Cause Analysis, Cause Mapping, Human Factors, High Reliability Leadership, and Process Mapping). I have led and facilitated 300+ root cause analysis investigation across various industries. The incident subjects include:→ Process safety (fires, explosions, process releases)→ Employee Safety/health (injuries ranging from minor/near miss to multiple fatalities)→ Patient Safety (medication errors, patient harm, wrong site surgery)→ Compliance (environmental release, regulatory non-compliance)→ IT (Network outages, security breaches, project delays)→ Operations (Equipment failures, production delays, customer delivery, customer complaints)→ Logistics (railcar, transportation)I have presented at conference for APAC, AFQAM, WECC (keynote), HPRCT, IIE, OSC, and MSHRM.I've conducted extensive reviews of RCA program for global corporations and provide best practices for developing an an effective and sustainable RCA program.I continue to develop and expand our curriculum on human factors and its application within the RCA investigation.If interested in learning more, I'd invite you to connect.